Katie C.
Poor quality
Unfortunately these didn’t live up to expectations. The day balm feels greasy & leaves skin with an orange tint. Weirdly dried my skin out too. The under eye balm was the same. The face scrub is very coarse & doesn’t soften with water. It is far too abrasive. Poor customer service. I couldn’t find my subscription to cancel it as it doesn’t show up on your profile page. I feel this is misleading. I now have a box I’ll never use. Overall one of the poorest products & service I’ve ever received.
Response from Froya OrganicsJun 17, 2026
Hei Katie, We are very sorry to hear about your experience. We understand how disappointing it can be when a skincare product does not perform as expected, especially when you were hoping to see positive results. Our products are quite different from traditional creams and are formulated with rich, concentrated botanical ingredients designed to provide deep nourishment and hydration. However, we recognize that every skin type and personal preference is different, and that our products may not be the right fit for everyone. We are also sorry to hear about the difficulties you experienced with your subscription. We never want customers to feel frustrated when managing their account, and we appreciate you bringing this to our attention. We would love the opportunity to review your case personally, including both your product experience and the subscription concerns you mentioned. Please contact us at [email protected], and our team will be happy to assist you. Kind regards, Frøya Organics