k.s.
Issue resolved
UPDATE - I did absolutely email so that is a mystery. It would be much simpler if customers could cancel their subscription online like most other companies allow you to. No one likes to feel trapped. This has now been resolved very quickly since communicating here. I do like the products and would probably have continued to purchase is it wasn’t for this blip. INITIAL REVIEW - Absolutely impossible to cancel your subscription- they just keep taking money. No way to cancel online and no response from customer services!
Response from Froya OrganicsJun 25, 2026
Hello Katie, We’re very sorry to hear about your experience. I’ve looked into your account, and the last message we have from you is from April. We haven’t received any new emails since then, so it seems there may have been an issue somewhere. Please don’t worry I will help you. Our subscription is designed as a convenience for customers who regularly use our products. It allows them to receive their favourite products automatically at the schedule they choose, without having to remember to place a new order every time. It's meant to be a solution, never a problem. Most importantly, it can be cancelled at any time. I’ll personally contact you and help get everything sorted as quickly as possible. Kind regards, Frøya Organics