Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJun 26, 2026

Hello Claire, We're very sorry to hear that your order still hasn't arrived. Waiting 22 days without clear updates is understandably frustrating, and we're truly sorry for the experience you've had. Please don't worry, we'll make sure we take care of this for you. Unfortunately, I wasn't able to identify your order from your Trustpilot review alone. Please contact us at [email protected] and ask to speak directly with a manager, or simply leave your order number or the email address used for your purchase here, and we'll investigate it immediately. If you ever notice anything unusual with your order, please don't hesitate to contact us directly at [email protected]. Our team is here 24/7, and we're always happy to help. We look forward to resolving this for you as quickly as possible. Kind regards, Frøya Organics

Response from Froya OrganicsJul 17, 2026

Tani, with over 50 years of skincare experience behind you, this review means a lot!! You put it perfectly, working with the nature of skin instead of fighting it is exactly the philosophy behind everything we make. So glad your over-cleansed skin is showing signs of coming back to life with just those 4 products from the mature skin system. "I really didn't think this was possible" might be the best compliment we could get. Thank you for giving it a chance. All the best, Tobias @ Frøya

Response from Froya OrganicsJul 17, 2026

Thank you, Tona! Glad your skin tone is already looking smoother after just a couple weeks. Give it time and I think you'll be pleasantly surprised with how collagen and wrinkles respond with continued use. All the best, Tobias @ Frøya

Response from Froya OrganicsJul 17, 2026

Thank you, Kerri! Really glad the team got back to you fast about your missing replacement order. All the best, Tobias @ Frøya

Response from Froya OrganicsJul 17, 2026

Thank you, Yvonne! Really glad Ale took full ownership of that lost order and made it right immediately. Accountability like that is exactly what we want to be known for. All the best, Tobias @ Frøya

Response from Froya OrganicsJul 17, 2026

Thank you, Angelle! So glad the natural ingredients and hydration are feeling great on your skin, and that it's fit so easily into your routine. Love that it's become one of your favorite wellness products! All the best, Tobias @ Frøya

Response from Froya OrganicsJun 25, 2026

Hello Ursula, We're very sorry to hear about your experience. Please don't worry, we'd be more than happy to look into this and make it right for you. Unfortunately, I haven't been able to locate your account based on the information available in your Trustpilot review alone. I also couldn't find any previous messages that would help me locate your account, so there definitely seems to have been an issue somewhere. Could you please contact us at [email protected] with your order number, or any details that will help us identify your account, and ask to speak directly with a manager? Alternatively, you're welcome to leave your details here, and I'll take care of everything for you. As soon as I can locate your order, I'll personally review your case and make sure we take care of this for you. Kind regards, Frøya Organics

Response from Froya OrganicsJul 19, 2026

Hey there! I'm really sorry to hear the products didn't agree with your sensitive skin, that's never what we want for you. So glad our team could get ahead of it with a refund without you even having to ask, it should be on its way soon. Thank you for understanding on the one refund per customer policy too, that really means a lot. Hope your skin has settled since then! All the best, Tobias @ Frøya