Froya OrganicsReviews of froyaorganics.com

Response from Froya OrganicsJul 19, 2026

Hey there! So sorry that shampoo arrived leaked and messy, that's never a good first impression. Really glad our team was responsive and got a new order shipped out to you quickly though! All the best, Tobias @ Frøya

Response from Froya OrganicsJul 19, 2026

Hey Sharon! So glad we could sort out that urgent delivery change in a blink. Love that you're loving the products too, thanks so much for the recommendation! All the best, Tobias @ Frøya

Response from Froya OrganicsJul 19, 2026

Hey Jacqui! This means so much to hear, especially after years of trying different products and medications for your eczema. So glad this calmed your skin and stopped the itching within just a couple of days. Thank you so much for the recommendation! All the best, Tobias @ Frøya

Response from Froya OrganicsJul 19, 2026

Hey there! Thanks for the honest feedback, and I'm sorry it took a bit longer than it should have to get resolved. Really glad the process was easy overall and that our agent was kind throughout. We'll keep working on speeding things up! All the best, Tobias @ Frøya

Response from Froya OrganicsJul 19, 2026

Hey Mette! So sorry about that allergic reaction to the hair products, but really glad our team could give you a full refund and adjust your next delivery. So happy to hear you'll be sticking with the skin products though! All the best, Tobias @ Frøya

Response from Froya OrganicsJul 20, 2026

Hei Gurjinderpal, We're truly sorry to hear that our products weren't the right fit for you. Every skin is unique, and while our products have helped many customers achieve healthier, more hydrated skin, we understand they may not be the perfect match for everyone and that's completely okay. Our formulas are intentionally rich in natural, nourishing ingredients designed to deeply hydrate and support the skin barrier, which means their texture can feel different from more conventional skincare products. We've located your order internally, we'd truly appreciate the opportunity to learn more about your experience and make it right for you. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Kind regards, Frøya Organics

Response from Froya OrganicsJul 20, 2026

Hei Merilyn, We're truly sorry to hear about your experience, and we completely understand how disappointing it must have been not to receive the product you were expecting. After looking into the details that you shared internally, we noticed that your order was made through a third-party seller on Amazon, rather than the official Frøya Organics Amazon store. For that reason we are not able to make this right for you as in this case the point of contact for any assistance that you may need is the third-party seller directly. We know that's incredibly frustrating, and we're genuinely sorry that this experience has been associated with our brand. To make sure our customers receive authentic Frøya products along with our full customer support and guarantees, we always recommend purchasing either through our official website or our official Frøya Organics Amazon store. We truly hope you'll have the opportunity to experience the level of care and support we're known for. We also kindly encourage you and anyone reading this, to please be careful when purchasing from third-party sellers or anyone claiming to represent Frøya Organics. Warm regards, Frøya Organics

Response from Froya OrganicsJul 18, 2026

Hey Angie! This made my day!! So happy to hear the moisturizing is working so well for you, and that radiant, no-irritation skin is exactly what we're going for. Thanks for the tip about giving it a minute to soak in too, that's such a good reminder for others. All the best, Tobias @ Frøya