Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

10,474 approved reviews, newest moderated first

Amber B.
Jul 30, 2026
This was the first time I had ordered…
This was the first time I had ordered from Froya and the shampoo was damaged in shipping. I emailed and got a quick response they had reshipped the shampoo! Extremely happy with the customer service and quick response from Varinea. Thank you Amber B
Response from Froya OrganicsSep 15, 2026
Hi Amber! Thank you for this, and welcome!! Sorry that shampoo got damaged in shipping, but so glad Varinea could get a reshipment out to you quickly. Hope this is the first of many great orders! All the best, Tobias @ Frøya
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Julia H.
Jul 30, 2026
Exceptional service
Exceptional service - a fast and effective response to my request to cancel an auto-renew subscription. Very happy customer!
Response from Froya OrganicsSep 15, 2026
Hi Julia! Thank you so much!! Glad we could act fast and get that auto-renew subscription cancelled for you without any hassle. All the best, Tobias @ Frøya
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Johanna L.
Jul 30, 2026
Quick and helpful reply
I quickly received a very helpful reply to my inquiry. I was glad that I could continue the discussion with the same person in the support team.
Response from Froya OrganicsSep 15, 2026
Hi Johanna! Thank you so much!! Glad you got a quick and helpful reply, and that you could keep talking to the same person throughout, that continuity makes such a difference. All the best, Tobias @ Frøya
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Katrina M.
Jul 30, 2026
I messed up something and when I…
I messed up something and when I reached out they fixed it for me promptly and happily even though it cost them. Excellent.
Response from Froya OrganicsSep 15, 2026
Hi Katrina! Thank you so much for this!! Glad our team could fix things for you promptly and happily, no hesitation. That's exactly how we want to handle it. All the best, Tobias @ Frøya
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Ali
Jul 30, 2026
I had something arrive broken
I had something arrive broken, (packaging definitely needs to be improved on, just a flimsy padded envelope isn’t enough). I emailed Frøya and it was resolved very quickly. I have a replacement product on the way. Froya needs to offer expedited shipping!! I have to wait another 11 days for my product to arrive, so it’ll be over 3 weeks total from my original order. Customer service was excellent though. Thanks.
Response from Froya OrganicsSep 15, 2026
Hi Ali! Thank you for the honest feedback, and I'm sorry your item arrived broken. You're right that the packaging could use some improvement, I'll pass that along. Glad we got a replacement moving quickly for you, and I hear you on wanting faster shipping for situations like this, that's really valuable feedback for us to look into. All the best, Tobias @ Frøya
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Johanna F.
Jul 30, 2026
Varinea was great at answering my…
Varinea was great at answering my questions and resolving an issue I had with my subscription. I was pleasantly surprised by the level care and attention to detail. Thanks!
Response from Froya OrganicsSep 15, 2026
Hi Johanna! Thank you so much for this!! I'll be sure to let Varinea know how much her care and attention to detail meant to you while sorting out your subscription. All the best, Tobias @ Frøya
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Anonymous
Jul 30, 2026
Placed an order over 3 weeks ago and order still not received.
Placed an order on 8th July and still not received it - emailed previously and received another despatch email on the 20th July, still no delivery. It's over 3 weeks since I ordered. I have emailed requesting a full refund, please issue an immediate refund.
Response from Froya OrganicsJul 30, 2026
Hei Anonymous, We apologize for any inconveniences that this may have caused, our goal is to provide our community with the best experience possible. We'd truly appreciate the opportunity to learn more about your experience and make it right for you. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. Kind regards, Frøya Organics
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DEMICHELIS M.
Jul 30, 2026
I had a wonderful experience with the…
I had a wonderful experience with the customer service as I left on vacation and missed the delivery. Thé help was immédiate, very kind and efficient. My products were re-sent without any charge and in no time. MD
Response from Froya OrganicsSep 15, 2026
Hi there! Thank you so much for this!! Glad our team could jump in quickly and get your products re-sent with no charge after missing that delivery while you were away. Hope you had a wonderful vacation! All the best, Tobias @ Frøya
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