Ananda D.
Not worth the hype, but CS was good
The customer service this time was amazing! I've dealt with issues similar to this one with other companies and have been told that since I was subscribed under a "deal" that to refund my order was impossible. Even if I've not opened or used the product. Thankfully Froya customer service understood that I'd canceled one account and a duplicate auto ship was a mistake, my bad. I received my money back in a timely manner and I feel like although the product didn't work for me it might work for someone else. (Turned my Grey hair orange at the hair line)
Response from Froya OrganicsSep 16, 2026
Hi Ananda! Thank you for such an honest and detailed review. Really glad our team could understand the duplicate autoship mistake and get your refund sorted quickly, that's exactly how it should go. Sorry to hear the color result wasn't right for your grey hair though, that kind of feedback genuinely helps us. Appreciate you giving us a shot and being upfront about how it went! All the best, Tobias @ Frøya