Tracey
What wonderful customer service!
What wonderful customer service!! I had I ordered my first set of hair care products (shampoo, rosemary spray, and hair growth serum). The shampoo had leaked in transit, and I was so disappointed, as I was so anxious to start the protocol! I emailed them and sent pictures, and they gave me the option of either returning it, or they would send me the damaged product. I opted for replacement, as I wanted to get started on it, and there was half a bottle left of the shampoo. The shampoo is already on the way, and I am so very pleased! Great customer service! Tracey
Response from Froya OrganicsSep 5, 2026
Hi Tracey! So sorry that shampoo leaked in transit right when you were so excited to start the protocol, but really glad our team could get a replacement moving fast so you didn't have to wait any longer. Hope the rosemary spray and hair growth serum are treating you well too! All the best, Tobias @ Frøya



