Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics Reviews | Read Customer Reviews of froyaorganics.com

Froya Organics reviews

10,474 approved reviews, newest moderated first

Nicole
Oct 20, 2026
I love this company
I love this company. I accidentally signed up for a subscription when I ordered my product. I emailed customer service and they resolved the issue immediately. No waiting, no having to figure it out myself. Great customer service and ethical company. I can't wait for my product to arrive!
Response from Froya OrganicsOct 21, 2026
Aww Nicole, thank you!! So glad customer service sorted out the subscription right away, and I hope you love your product when it arrives. Can't wait for you to try it! 😊 All the best, Tobias @ Frøya
Report
Steph
Oct 20, 2026
Customer Service was brilliant
Customer Service was brilliant. Thank you so much.
Response from Froya OrganicsOct 21, 2026
Thank you so much Steph!! Really happy the customer service felt brilliant for you. 🙌 All the best, Tobias @ Frøya
Report
Stephanie B.
Oct 20, 2026
Jason was fantastic
Jason was fantastic! What a great employee that you have. He’s even making sure that My concerns were addressed. Thank you
Response from Froya OrganicsOct 21, 2026
Hi Stephanie! Thank you so much, this is so kind. Jason is great, isn't he?! So glad he made sure your concerns were looked after. We're here if you ever need anything! All the best, Tobias @ Frøya
Report
M W.
Oct 20, 2026
Prompt replies and helped solve the…
Prompt replies and helped solve the issue quickly without any drama.
Response from Froya OrganicsOct 21, 2026
Hey M, thank you!! Love hearing that things got solved quickly and with no drama. That's what we're all about. 😊 All the best, Tobias @ Frøya
Report
Jo B.
Oct 20, 2026
Duped by fraudulent web site not really Froya apparently
After being in touch with Froya it appears I have been a victim of a fraudulent website!!! I purchased through Froya and through shop!! but it appears it has a slightly different ending to the website. This is so disturbing but Froya have emailed me directly to confirm this and it has now been reported to PayPal and shop. Thanks to Harold at Froya it is not their fault but i am now very wary of purchasing even after I did my due diligence on here prior to purchase 🥲 Not at all happy. Placed order on 8/10 nothing received and no reply to my email? £122 taken instantly on order but no products or information 💁🏻‍♀️ not at all happy!! Be careful!! Next step yo report if nothing received from this review. If sorted am happy to remove!
Response from Froya OrganicsOct 21, 2026
Hei Jo Borras, We'd love to learn more about your experience to assist you, and we are always ready for assistance at [email protected]. All we need is your order number and the good thing is that this is something that we can resolve in 5 minutes. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. We are a human operation and the actual conversation happens internally when we are given the opportunity to make things right for our community. We look forward to working with you to resolve this the best way possible. Kind regards, Frøya Organics
Report
Jane N.
Oct 20, 2026
While I like the concept
While I like the concept, it's a bit too heavy for me. It's good at night but for daytime, it's too sticky to use with foundation. AND, I am careful to use the smallest amount possible to get it to cover my face. I am not over using it.
Response from Froya OrganicsOct 21, 2026
Hi Jane, thank you so much for the honest feedback, I really appreciate it! Glad you like the concept. It is a richer formula so it makes sense it works best at night. If you'd like help finding a lighter way to use it for daytime, just reach out and we'll happily help! All the best, Tobias @ Frøya
Report
Suzana
Oct 20, 2026
Customer support resolved courier issue
Local courier didnt deliver my order, I contacted Customer service and got instant information and order was reshipped .
Response from Froya OrganicsOct 21, 2026
Hey Suzana! Thank you for this!! So sorry the courier dropped the ball, but I'm glad we got you answers fast and your order reshipped. 🙌 All the best, Tobias @ Frøya
Report
Joanna G.
Oct 20, 2026
Poor customer service – emails ignored
I placed an order for two products on 11 September 2026. However, a month later, I received the same two products again, despite not having placed another order. I contacted customer services on 14 October and received an automated response stating that someone would be in touch. Unfortunately, nobody contacted me. I then sent two further follow-up emails on 15 and 17 October, but I have still received no response. It is extremely frustrating to be ignored by customer services and left with products I never ordered, with no explanation or resolution. I would expect a company to take responsibility for this kind of issue and respond to its customers in a reasonable timeframe. Very disappointing customer service!
Response from Froya OrganicsOct 21, 2026
Hei Joanna, We'd love to learn more about your experience to assist you. When shopping you can choose how (one-time or recurring and its frequency) with the options that appear above the add to cart button, we also have self-service options and we are always ready for assistance at [email protected]. All we need is your order number and the good thing is that this is something that we can resolve in 5 minutes. If you're willing, please allow our Customer Support team to contact you directly so we can better understand your concerns and see how we can help. We are a human operation and the actual conversation happens internally when we are given the opportunity to make things right for our community. We look forward to working with you to resolve this the best way possible. Kind regards, Frøya Organics
Report