FrosthubUSAFrosthubUSA, previously known as Cool Mini-Splits, began its journey back in 2018 with a clear and passionate mission. Our founder was determined to transform the e-commerce landscape by providing unmatched customer service. The goal was to tackle the usual frustrations that come with online shopping and to design a shopping experience where every customer feels genuinely appreciated and fully satisfied with their purchases.
FrosthubUSA (frosthubusa.com) has 165 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
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Energy & Heating · Wilmington, Delaware
Excellent
Energy & Heating
Excellent
Energy & Heating · Scottsdale, Arizona
Excellent
Energy & Heating · Westland, Michigan
Excellent
165 approved reviews, newest moderated first
Lynn
I ordered a extension kit for a 24k unit. Before they sent it to me they texted me to verify that I had the correct size. Very impressed with the customer service
Response from FrosthubUSAAug 29, 2022
Thank you for the compliment, it's our pleasure to serve our customers.
Randy T.
I ordered my unit and had help from Alex to order the tubing and connectors I needed. He made the whole process a breeze! Thanks for the help!
Response from FrosthubUSAAug 29, 2022
Thank you for your review!
Yelena D.
Thank you for answering on all my questions
Response from FrosthubUSAAug 29, 2022
This is what we are here for, to help you with anything you need. If you ever need any assistance, please feel free to reach out!
Craig F.
Great product and service. Only hiccups were being sent two wrong line sets (length and size reversed on two of the five line sets), and my electrician advised the connection block was undersized (sized for 12 gauge instead of 10). But I’m in Canada so code could be slightly different than US, and Mr Cool sent out the correct line sets. I got it all hooked up and connected and it works like a dream. 36K HP, three heads (24K-12K-12K). Line set covers ended up being a pretty big expense given I ran over 100ft of lines to all three heads, and I needed extra sets to get elbows that I couldn't buy as “one offs”. HP is quieter than expected which is a bonus. Would recommend to anyone who is comfortable and confident in their abilities with repair and maintenance, whether you’ve ever even attempted a project like this before or not.
Response from FrosthubUSAAug 29, 2022
Thanks for the recommendation, this is always encouraging to hear.
Wade
Excellent customer service. Quick shipping and good pricing. Would do business with them again
Response from FrosthubUSAMar 17, 2023
Thanks for the positive review! We're glad to hear that you had a great experience with us. We appreciate your business and look forward to serving you again.
David M.
Ordered a replacement line set. They asked some follow up questions immediately to make sure I got the correct type. Fast delivery and a good price.
Response from FrosthubUSAMar 17, 2023
Thanks for the positive review! We're glad you had a good experience ordering a replacement line set from us. We always ensure that our customers get the correct product and deliver quickly at a good price.
Brian
Great service
Response from FrosthubUSAMar 17, 2023
Thanks for the great review! We appreciate your business and look forward to serving you again.
Brian S.
They were great. Walked me threw what to order and what not to order…
Response from FrosthubUSAJul 19, 2022
We are happy to hear that you had a good experience. If you have any other questions or anything else on your mind, please reach out to us and we will be happy to help.