FrontReviews of front.com

When you dig in it doesn't do what it says it does, the AI generation is awful, connections don't compare to even the newer competitors. THEY CHARGED MY CREDIT CARD AFTER CANCELLATION.

My experience with Front App has been great, especially when it comes to managing team communication and customer interactions efficiently. It brings emails, SMS, and other messaging channels into one shared inbox, making collaboration easy and reducing back-and-forth between team members. One of the best things about Front is how organized and intuitive it is. Assigning messages, tagging teammates, and setting up automation helps keep everything streamlined. The ability to integrate with various tools like CRMs, project management software, and analytics platforms makes it even more powerful. The rules and automation features are a huge time-saver. For example, setting up auto-replies or routing messages to the right person ensures faster response times and better customer experience. Templates and canned responses also make handling frequent inquiries much easier. Notifications and reminders help ensure no message gets lost, and the real-time collaboration tools let multiple team members work on responses together without confusion. Overall, Front App has made communication more efficient, helping teams stay responsive and organized. It’s a great solution for companies looking to improve customer support, internal communication, and workflow automation.

I've had nothing but problems with Front. It doesn't connect to things it should, when you reach out to customer service you get flicked help articles that don't relate to the issue. I've been bounced around 5 support workers and none of them really want to solve the problem. Doesn't connect to FB chat, the chat tool is really bad and useless, either spamming your inbox or not working. So annoyed will likely have to migrate to another platform.

A complete scam and misrepresented what they offer. Applied thru their website and they sent me an email offering a pittance amount. They advertise immediate approval and the email then states can take 24hrs for approval. I then get an email several days later stating they need more info and could not move forward. I decided to scratch attempting business with them at that point. A few days AFTER the last contact, I get a charge for 14.99 out of my account for doing business with them. Except, no business was completed. They aren't refunding me as I requested and am contacting several agencies to report their misleading and fake practices. They are purely predatory.

Does not work as advertised. Constantly losing connections which causes us to miss emails/ messages. Customer care representative having preferred pronouns in their email signature signals they are more focused on political posturing than making a functional product. They have not fixed any issues with the app, but keep pushing AI add one. It's expensive and doesn't work. Won't refund.

WE have been a Front customer for a number of years. This year we were forced to "upgrade" from our legacy plan which has resulted in our annual cost more than doubling and losing functionality. When raised with customer service we were told that the only way to get the functionality we already had back we would have to pay even more! Now we are trying to downgrade but as we downgraded 3 days after our subscription year ended we can't. Front.com is not worth the money and the service is disappointing at best.

Front is terrible. It lacks the basic functionality that Outlook provides. You are no longer able to pin or tag, use folders or find related emails at the click of a button. You have to be very careful with the "conversation" structure of Front if you deal with proprietary information. I am eager to get back to Outlook

Update: After posting this review Front upgraded us to the tier we needed to use whatsapp. Thanks! Our company has been using Front for a year. We signed the contract after being told some simple and important integrations, like whatsapp, will be added in the future. Of course, now that it's the future, Front is saying that our Growth plan is no longer the actual growth plan...it's a legacy growth plan and to receive these simple features our plan will go up 20% in cost. Avoid this company, now we have to go through the painful process of looking for alternatives.