FrontReviews of front.com

J'utilise front depuis 6 mois et je suis très satisfait Le service client est impeccable. J'ai eu un problème de facture il y a 3 jours, ils m'ont remboursé le lendemain !

I picked Front among others because it allows a "customer requested this" sort of link in my task management tool (Linear). As a solo mobile developer, the lowest plan gives me most of what I need. Initially I had a few questions and the team was extremely quick to reply to all of them within a day. In one case, I was referred to a website for filing feature requests without any real communication to help me with my workflow. I think in that case the support could have done better. One thing I don't like is the needless restriction of their API, their Make.com integration and their automations. On the lowest (paid) plan, you can automatically assign tags, but you cannot automatically assign custom fields. With the Front API you still can, so I built a clumsy workaround on Make.com. Gained them nothing and just made my life harder for no reason. Similarly with the customer satisfaction survey. Not available on the lowest plan, so I built a custom worker on Cloudflare to put a response rating mechanism into my signature. Makes no sense to hide that feature. It's also sad that linking to other apps is only available on higher plans. When the app has an official integration (Linear, GitHub), you're good to go, but for example I can't link tickets to my CRM because this entire section of the API is locked on the (paid) plan I'm on. Why am I still giving 5 stars? Because I enjoy using the app and the things that are working are working well. No glitches, fast support, lots of incoming channels (even Google Play reviews) supported. But yes, if anyone from the Front team is reading this, I think you could do better regarding the API functionality.

My experience with Front App has been great, especially when it comes to managing team communication and customer interactions efficiently. It brings emails, SMS, and other messaging channels into one shared inbox, making collaboration easy and reducing back-and-forth between team members. One of the best things about Front is how organized and intuitive it is. Assigning messages, tagging teammates, and setting up automation helps keep everything streamlined. The ability to integrate with various tools like CRMs, project management software, and analytics platforms makes it even more powerful. The rules and automation features are a huge time-saver. For example, setting up auto-replies or routing messages to the right person ensures faster response times and better customer experience. Templates and canned responses also make handling frequent inquiries much easier. Notifications and reminders help ensure no message gets lost, and the real-time collaboration tools let multiple team members work on responses together without confusion. Overall, Front App has made communication more efficient, helping teams stay responsive and organized. It’s a great solution for companies looking to improve customer support, internal communication, and workflow automation.

Been using Front for a month now, exactly what we needed, an easy to use intuitive interface with lots of features. We use it as a Team Inbox for all our e-commerce email addressed in one place. Support is also super fast and friendly. Hopefully Trustpilot does not remove this review as they have others I have genuinely left

I couldn't be happier with their service. The platform itself is incredibly user-friendly and efficient, making it a breeze to manage my mail. Whether it's sorting, forwarding, or organizing, this platform has simplified my life in so many ways. They have an exceptional customer service too.

An impressive piece of kit that comes with personal support from a motivated and knowledgeable team. Not cheap, but you get what you pay for. Fronts’ effect is similar to replacing our in-house Jabber with Slack, back in the days. Front liberates communication and unfolds unseen ways of collaboration within a single hosted conversation. Our Team loves it!

We use it daily! Love Front! I wish we had more tools as good as this

I never used Front until I started working here at Locke, i really like it there are so many helpful things using Front email.