FrontReviews of front.com

The new interface that you are forced to use is not streamlined and efficiency went out the window. Everything blends in together and the search tool is not as conveniently located; you will need to exit out one too many times. The tag option is one too many clicks.

The new UI is unusable. It has massively slowed down our work processes and decreased our productivity. It is visually illegible whether you choose dark or light mode - hard to tell which emails are unread, categories are now combined, tagging emails requires an extra click, search is hidden, etc. I had no issues with the previous UI but this version is horrid.

Changed the whole user interface - horrid design. They supposedly had thousands of people give great feedback saying they wanted the UI to look different it's unworkable in its current form oh - and also they've just raised the product by $5 to pay for the engineers who designed this software who have never used it themselves

Their latest update on desktop is useless! It updates itself without notifying you and doesn't let you to get back. Annoyinnnnng!

When I turn my phone sideways, it won't let me attack the enemy.You need to fix that problem.That problem is the reason for like many times i've died because of it it's annoying, it keeps on gonna be kiland then sometime. S when I try to get in a gang it just kicks me from the whole website fix your game

Good product in theory, made massively worse (harder and slower to use) with the "new improved" inbox. Mercenary company when it comes to jacking up pricing too.

I picked Front among others because it allows a "customer requested this" sort of link in my task management tool (Linear). As a solo mobile developer, the lowest plan gives me most of what I need. Initially I had a few questions and the team was extremely quick to reply to all of them within a day. In one case, I was referred to a website for filing feature requests without any real communication to help me with my workflow. I think in that case the support could have done better. One thing I don't like is the needless restriction of their API, their Make.com integration and their automations. On the lowest (paid) plan, you can automatically assign tags, but you cannot automatically assign custom fields. With the Front API you still can, so I built a clumsy workaround on Make.com. Gained them nothing and just made my life harder for no reason. Similarly with the customer satisfaction survey. Not available on the lowest plan, so I built a custom worker on Cloudflare to put a response rating mechanism into my signature. Makes no sense to hide that feature. It's also sad that linking to other apps is only available on higher plans. When the app has an official integration (Linear, GitHub), you're good to go, but for example I can't link tickets to my CRM because this entire section of the API is locked on the (paid) plan I'm on. Why am I still giving 5 stars? Because I enjoy using the app and the things that are working are working well. No glitches, fast support, lots of incoming channels (even Google Play reviews) supported. But yes, if anyone from the Front team is reading this, I think you could do better regarding the API functionality.

Utterly useless sales people who don’t know what they’re talking about and won’t give you a demo until you sign up for the entire year to a platform that you don’t know anything about. Half of the screenshots on their website aren’t real - the Platform hasn’t got the functionality they claim it to have.