FrontReviews of front.com

Good product in theory, made massively worse (harder and slower to use) with the "new improved" inbox. Mercenary company when it comes to jacking up pricing too.

I've had nothing but problems with Front. It doesn't connect to things it should, when you reach out to customer service you get flicked help articles that don't relate to the issue. I've been bounced around 5 support workers and none of them really want to solve the problem. Doesn't connect to FB chat, the chat tool is really bad and useless, either spamming your inbox or not working. So annoyed will likely have to migrate to another platform.

Expensive to Maintain • Per user pricing is strict • There are no mix and match options anymore • You are forced into a contract to get yearly pricing. • Even if the add ons are another paid company integration, you still have to pay for the higher plans to use them • You overall pay way more than the use of gmail or Microsoft in order to use 3 stand out features that separate them from the competition. • every time they have a “new pricing” structure, they spring it on you to change to their new plans, not giving you the option to stay on your plan, (if you wanted to). Where after the “contract is done” you will be forced to move to the new plans, since it will no longer be offered month to month, at the same pricing, unless you renew with them again at the new higher pricing. Other Nuances • No Mobile calendar option • Offline Mode is not an option because it’s purely cloud based with no local cache • horrible random and delayed notifications for the same email. • counters are always never reliable having to request a reset all the time • Contacts Manager is horrible, it keeps even the bad contacts that were rejected emails or emails that were misspelled. • the calendar integration with other platforms show up as the actual embedded html language vs the nicer graphical view. • HTML draft editor is very limited and Buggy Overall the product is a good concept, but it’s so lackluster in value that it’s almost customer Robbery.