FrigidaireReviews of frigidaire.com

Purchase a brand new frigidaire refrigerator and once it was delivered the ice and water dispenser was not working. I contacted frigidaire and a repair person came out and I was told the sensor that controls both dispensers needed to be replaced on a refrigerator i had for less than a week. This is unacceptable for a almost $3000 refrigerator and it's malfunctioning and I have to wait for the part to come in. I am totally dissatisfied with what has occurred and will not ever purchase another product from frigidaire and will advise others to do the same.

My new Frigidaire model FRSS2623AS HAS NO LIGHT IN THE BOTTOM OF THE FRIDGE SIDE. IT IS SO DARK YOU CAN'T SEE YOUR FOOD. HOME DEPOT WOULD NOT TAKE IT BACK AFTER 24+ HOURS AFTER PURCHASE

Purchased a refrigerator in July 2022. It has been serviced 6 times already. First time water leaked under the fridge and then the ceiling collapsed on the first level. The walls and ceiling all needed to be demoed to the studs to treat the black mold that had accumulated while it leaked. The repair cost was over 35,000. Then, the water line leaked again. Another replacement. then the front control panel stopped working. replaced 2 times. The ice maker stopped making ice, replaced 2 times. Two weeks ago it leaked again and the ceiling again collapsed. Customer service is a waste of time Numerous complaints filed but Frigidaire/Electrolux refused to give me a new refrigerator. I found out from numerous appliance repairmen that the model was made during covid by anyone they could get to put the appliances together. The plastic ends on the shelves have all fallen off. The drawers don't slide evenly and one drawer broke altogether. We are two people with no children and do not abuse the fridge I regularly change all the filters and vacuum the coils, and clean in and out; waiting to find out what the damage is again with this last leak. Also, the doors are misaligned and I was told they couldn't fix it without taking it apart. Even the emblem on the front is crooked. The reservoir where the water/ice is has corroded.

Please please please go with another brand. We purchased from the professional line in December and it is still an ongoing nightmare. Two techs have been at my house and have relayed the refrigerator is a lemon and it has still not been replaced. Inconsistent temperatures is only 1 of the 20 more issues. It physically makes me sick! I don’t know how many times we have called their useless customer service. The lies are astronomical. Pieces are even breaking off the inside for zero reason. The emblem is even put on crooked. We bought it to go in our new construction. Worst mistake of my life! They will not honor our warranty even with the techs that represent Frigidaire saying it’s bad. We are still battling and seeking legal assistance… they are not stealing my hard earned money!

I returned home from a brief vacation on Sunday June 28th, to find my refrigerator portion of my Frigidaire at 68° and the freezer portion at 47°. I had a mess to clean up in the freezer and throw out nearly everything in both freezer and refrigerator because of odor and spoilage. I contacted Frigidaire, and everyone keep in mind that the phone number they give you goes to an overseas call center, they will never give you a direct number to any Frigidaire or Electrolux Corp in the states. After a brief debate, they sent the technician out on Wednesday July 1st. The problem with mine was a major leak in the copper Freon tubing in the back (all leaked out - it will never cool again) which he took a picture of and showed me. It would be included in his report. The technician stated it should be a replacement unit but Frigidaire was famous for sending a second technician out and making a mess soldering or welding or whatever they do to fix the issue. Frigidaire never calls you back as each call center agent promises. The tech showed me the pictures and the report that he submitted, which was confirmed with A1 Appliances, their subcontractor here on the east coast of the United States. Frigidaire has never called me back and updated me on the status. I have called them five times so far and the call centers offer up different stories every time. The first couple phone calls they stated the repair order has not been received from A1 Appliances. Earlier today I spoke to the call center and they read off the order that the "tech adjusted a knob inside the refrigerator and the unit was working and the case was closed". This is the part that's going to make great media coverage. I'm a senior citizen now without any cold beverages or food to cook and eat. So this is 13 days with no concern of a senior citizen and no acceptable customer service skills by the Frigidaire call center staff (which is overseas). I had to put A1 Appliances on a conference call with the overseas representative from Frigidaire today, and of course as expected, the Frigidaire agent had to set up another work order to send out another technician. The Frigidaire agent explained that there are no other technicians in my area and she would have to escalate it and someone would get back to me with a second visit in five to seven business days. The second Frigidaire representative also stated that she does not see all work order from the original service, which the early Frigidaire agent read off to me that it did exist. You're going to get nothing but lies from the customer service agents at the call centers overseas. Just be warned. I'm still without a refrigerator to have drinks and food to consume, but it seems Frigidaire has poor customer service and is not concerned. Fortunately West Virginia is a one consent state. Frigidaire is supposed to have their phone conversations recorded. I definitely do. I'm hoping to get a resolve soon so I can address the media once this is resolved after the poor and lengthy time to complete. The original technicians recommendation of a new fridge would have resolved everything if Frigidaire wasn't so cheap. I'm on day 12 without a working unit from Frigidaire. The unit is only 11 months old.

We bought a fridgidare gallery package for our new home last November . This June the 36” fridge stopped working , the dishwasher will not clean and leaves a soap scum on everything so we have to hand wash. When our fridge quit working 10 days ago we contacted the warranty people and as of yet we have had no contact with any service people . We now have been without a fridge for ten days and in July , not only did we loose all our freezer compartment we now are filling a cooler with ice . It now seems we have to go buy another fridge as Frigidaire is not responding to us

I purchased a Frigidaire refrigerator 03/11/2026. Delivered on 3/28/26. Woke up 6/9/26 to no power. Contacted Frigidaire opened up a ticket. Repair technician came out unable to fix. He told me he had several units from company do exactly same thing. So he talked to Frigidaire and they wanted him to replace the board. They did not have the board so I had to wait 7-10 days for them to find. Once technician got the board he came back and installed it. Once again did not fix and he stated again he was contacting them to do a replacement. I called the next day and was told technician needed to send his report in. For a week they told me they were not getting his report. I called again this morning and was told they needed to send a technician out here. I said why I was all ready told unit could not be fixed. Then they tried to tell me he needed to send in his report. I said I do not believe you I talked to appliance repair company 3 times last week and I assured it had been sent in 3 times. I was then put on hold only for the rep to come back and state they have his report but now they will not replace it until he talks to a master technician at Frigidaire. I also requested a refund instead of replacement. I was told Lowes would have to do refund. So I called appliance repair shop again and asked for them to contact Frigidaire. So I am without a refrigerator for a month now with no end in site. Filed a complain with BBB. LOWES- I purchased from lowes with extended warranty from them as well. The technician said it would be easier for me to contact lowes and get a replacement then it would be to get from Frigidaire since the product was barely 60 days old. So I contacted lowes and was told they only accept returns on big ticket items 48 hours after purchase. Then I was told by manager it was 30 days if charged. I also asked the manager what I needed to do to get a refund since Frigidaire stated refund would come from them. I was told no refund would need to come from Frigidaire not from Lowes. So buyer beware if you are looking for a new appliance. I will never buy anything again from Lowes or Frigidaire.

I tried to initiate a 2nd warranty visit for the same issue strong gas smell when oven is in use the chat bot told me it is a safety issue and not to use it then said they wanted up to 5 business days for someone to reach out to me to set a date for them to come out this is the second time for the same gas smell hazard i asked for a manager to call me they refused to have someone reach out My reference number is 1007710662 we use our oven daily it is brand new I am appalled that so called "reputable" brand is handling this so poorly. I will recommend any other brand over this one. any other brand.