FrigidaireReviews of frigidaire.com

Frigidaire is actively canceling safety recall service appointments without explanation. My oven (Model FCRG3083AS, Serial VF535801xx) is flagged under Recall Policy ID: IHBRN2026. I have repeatedly scheduled the mandatory safety repair, only for Frigidaire to silently drop the service calls FOUR TIMES. They are failing to honor their safety obligations and leaving consumers with hazardous appliances. This defect has already burned 30 people. Complete lack of corporate accountability.

I was delivered a new Frigidaire refrigerator on 28 March 2026. Today is August 4th and the refrigerator still does not work. It is junk. Customer service is horrible. The service Frigidaire provides is terrible. Please don’t support this company. They will not help you….

Our three year old fridge began running all day yesterday. The cold storage space was 50° this morning on the coldest setting, requiring us to discard all our perishable items. I used their website to schedule an appointment on the soonest date, a Sunday, and paid $350 plus taxes. I called the only one of TWO in San Diego, CA to confirm my appointment. They said they don't work on Sunday and the next available appointment was several days out. I called Frigidaire back and they arranged a time with another. They were 11 days out! San Diego, a major city, but only two authorized service agencies with both horrible reviews and unrealistic time lines. Although I wasn't belligerent or abusive, I had one Frigidaire assistant get testy and hang up on me when I voiced my frustration about the lack of schedule coordination between them and the service companies. Their flat fee, while a super advantage, does no good when we're either forced to eat out or buy a large cooler and then ice for a week in sweltering heat. We are forced to buy a new appliance. I won't suggest Frigidaire at all. *8/1/26 Update - Having spoken with the same guy twice at the end of my experience, demanding cancellation and a refund, he assured me it had been cancelled and a confirmation email would be sent "within 24 hours". I then noticed my appointment was still active on the link. Only after I clicked cancel did I receive a documented acknowledgment of the cancellation. Yet another form of deception in their practices.

I bought a stove and the control panel is black not lighting up to turn the oven on. A tech came out and said he will order the part I paid over $209 . But after reading complaints I realized there is numerous complaints about parts not beign delivered

I bought an air conditioner last summer and it only worked for one season. This summer it developed a terrible smell and stopped blowing cold air. I followed all guidance in the manual, trying for several weeks to make it operational as it was in the 90’s here for many days. I finally called Frigidaire customer service and they said my warranty had just expired and nothing they could offer. One season of use and now it’s trash?! Totally unacceptable.

So just bought a new garage freezer. So this is not about how good the product is. This is about a small thing that is normally a pain to complete. Registering your product. So normally yo install then find the manual or flyer and to register you need to then find details that are normally on the back or bottom of the thing you just had installed. This company provided a individual QR code in the manual packet that when scanned had your serial number and model already in the the code, took to the app no create an account just name address purchase date and bang registered. So simple well done. Now just need to see if this freezer lasts as long as the last one that was 12 years and 3 moves. The clock starts ticking.

I purchased a Frigidaire 18,000 BTU wall air conditioner. It died in less than a month. I have been trying to get the unit fixed or replaced for 3 weeks now. As far as I can get from Customer non-Service, it is yet to be shipped. We are in our 70's suffering in triple digit heat and I've told that to the reps I've spoken with. They express concern, but nothing happens. Then they try to sell me an extended warranty or a freezer, etc. Also, they lost my paperwork which added more delay. I'll never buy anything from Frigidaire again!!! They have ceased to be a reliable company. Now, it feels more like a long con.

I had a basic top freezer model refrigerator that I bought on 10-29-24. Stopped working on 6-13-26. It was determined that it was the compressor that needed replaced. Made multiple attempts through customer service to have the issue resolved through a purchased extended warranty with them. Issue has not been resolved and I have not heard a word from them or their "repair company ". It is now 7-18-26 and I still do not have a functioning refrigerator.