FrigidaireReviews of frigidaire.com

Frustrating Warranty Experience I am extremely disappointed with my recent experience with Frigidaire's warranty replacement process. I contacted customer service on August 11 regarding a replacement window air conditioning unit. After being transferred to the warranty department, I was told that the replacement had been placed on August 5 and that it would be delivered within 7–10 business days, with tracking information provided once it shipped. I was also given ticket number 1008098937. When I followed up on August 20 because I had still received no tracking information or replacement, I was again transferred to an agent and provided all of my information and the ticket number. After waiting while they checked the claim, I was told that the replacement was actually scheduled for delivery on September 30, 2026. That is a major difference from the 7–10 business days I was originally told. By September 30, summer will essentially be over, which makes the delay particularly frustrating when the product being replaced is a window air conditioner. To be fair, the customer service representatives I spoke with were polite and courteous. My frustration is with the warranty process, communication, and extremely long replacement timeline. Customers should not have to chase down information or receive completely different expectations regarding when a warranty replacement will arrive. I currently have three other Frigidaire window units in my home. Unfortunately, when those units eventually need to be replaced, I will seriously consider choosing another brand. A warranty is only as useful as the company's ability to honor it in a reasonable timeframe.

We have had an awful experience with Frigidaire. They sold us a dishwasher with a broken pump. We reached out via the warranty, it's been a month the dishwasher stinks and it is still not fixed. I called today I shared my dissatisfaction with the manager and they denied my request to return it for a refund. Do not purchase with Frigidaire it is a trap!

I bought a Frigidaire French door refrigerator in March. In August the refrigerator died- no power. Frigidaire could not get a warranty repairman out for two weeks. I made multiple phone calls to Frigidaire customer service in an attempt to get a repairman out sooner with no luck!

I'm begging you... PLEASE do not give this company your money.. Midea is the actual manufacturer of window mount AC units... Do some research on them BEFORE you give them your money.. This is a GARBAGE company, selling GARBAGE products.. I have a 12,000 BTU window mount AC unit that CANNOT keep a 6 X 8 Ft room cool.. Filter is clean.. Unit has had MULTIPLE problems with drainage. Unit CANNOT keep a small room cool. No matter what we have done, it's nothing but problems. I finally took some time to do some searching on GOOGLE and what I found astounded me... EVERYONE is saying to RUN FROM THIS JUNK PRODUCT! I bought mine at Best Buy brand new in the box.. It has NEVER worked properly from day 1.. It is a pile of SHIT and I regret pissing my money away on this JUNK! Please... be smart.. Learn from my mistake.. buy ANY other brand than this JUNK... If you Google search you will find THOUSANDS of other people posting the same thing..avoid it all costs as you are just wasting your money buying this GARBAGE... RUN! Please RUN away from this TERRIBLE company.. Frigid-CRAP should be their name... DO NOT BUY IT! RUN!

TERRIBLE. FREEZER DOOR FAILED IN 3 MONTHS - THEY KEEP GIVING ME THE RUNAROUND ON GETTING ME A REPLACEMENT - ALL OUR COMPANIES AND I WILL NEVER BUY FRIGIDAIRE PRODUCTS AGAIN. TERRIBLE.

⭐ 1 STAR — VERY DISAPPOINTED WITH BOTH THE PRODUCT AND FRIGIDAIRE WARRANTY SERVICE I purchased a Frigidaire/Electrolux washer/dryer combo less than a year ago, and it has already broken down. Unfortunately, the appliance failing has only been part of the problem—the warranty and customer service experience has been even more frustrating. I started the warranty claim through a chat box and provided the requested information, only to receive an email asking for basically the SAME information again. Then I had to call and troubleshoot the washer myself while physically standing in front of it before they would schedule an onsite appointment. I was told this troubleshooting was so they could potentially determine what part was needed ahead of time. That sounded reasonable—except it didn’t happen. I waited a WEEK for the technician. He arrived, diagnosed the problem, and then told me a part had to be ordered and he would have to come back the following week. So what exactly was the point of making me troubleshoot it beforehand? It gets worse. When I called Frigidaire to check on the part, I discovered THEY WERE SHIPPING IT TO THE WRONG ADDRESS. I then spent approximately another 50 MINUTES on the phone trying to straighten that out and get a supervisor involved. Now here we are approximately THREE WEEKS into this process. I still have a broken washer/dryer that isn’t even a year old, and I haven’t received a phone call or meaningful update telling me when Frigidaire actually intends to fix its product. For a major appliance company, this is extremely poor customer service and an incredibly disappointing manufacturer’s warranty experience. When you spend this kind of money on an appliance, you’re not just buying the machine—you’re also trusting the manufacturer to stand behind it if something goes wrong. Based on my experience so far, Frigidaire has failed miserably at that part. Hours of my time, repeated calls, repeated information, a week waiting for service, another week waiting on a part, an incorrect shipping address, and THREE WEEKS later I still don’t have a working appliance. Frigidaire/Electrolux: You need to do better. At this point, I don’t want another apology or another promise that someone will call me. I want my appliance repaired immediately or replaced. I will update this review if and when Frigidaire actually resolves the problem.

So far the refrigerator is working fine. However, I was very disappointed that a full user's brochure was not provided. To spend $2,300 for a Frigidaire Gallery 4 door and to just get the startup miniature brochure was lacking in what should be standard. However, the customer service rep link to the 44 page PDF.

I am very thankful and lucky enough to every seat they brand new refrigerator through the comfort partners program in New Jersey I received it September 2025 the old one that the owner left in the apartment was disgusting he had no problem renting me this disgusting apartment disgusting stove I had kitty litter in the old refrigerator in bowls because it smelled so bad of mold so I was overjoyed to receive a brand new Frigidaire refrigerator it's August 2026 today's the 6th I started noticing August 1st 2026 that there was a fluctuation in the refrigerator temperature there's only one knob in the refrigerator to control both the freezer and the refrigerator fair enough well again today's August 6th 2026 I did call comfort partners first thing Monday morning which was August third since by Monday morning the freezer was up to 30° and the refrigerator was up to 50°. So they told me to comfort partners two weeks to get somebody out here to look at it I've already thrown out a few different things I'm trying to salvage what I have it's just ridiculous it's a brand new refrigerator of 10 months I did do a warranty but as of April 2026 they started emailing me saying that that was about to expire because I did the warranty in October 2025 online they wanted me to pay I don't know if they realized I was a comfort partners recipient so I wasn't paying for an extended warranty since I couldn't afford it and now I'm Sol until comfort partners can get there maintenance team here so I'm on the fourth day or 5th of fluctuating temperatures yesterday the refrigerator went up to 60 and the freezer went up to 40 degrees now the freezer's down to almost 10 degrees so the things that unfroze are refroze so I'm very disappointed to say the least sorry it was a long message or review I just needed to vent get it off my chest.