FrigidaireReviews of frigidaire.com

I bought a part for my oven it took forever to get to me but, when I got it IT was bent. I couldn't put that in my oven it's a heating element and my old one burned up and caught fire. I tried calling the first number said they were closed because they close at 9pm..I called at 2:30pm the second number I called was the part number by looking at the location and I was on hold for a bit then someone pushed something and said leave name and number or go to website. I believe they're NOT legitimate website or business. THEY took $37.57 from my credit card. Which is fraud and sent me a defective item because it's really bent. I just want my money back so I can go somewhere else and get my heating element for my stove. Frigidaire.com website.

If I could give this product a rating lower than one star, I would. I purchased a Frigidaire electric slide-in range in October 2025, and unfortunately, it has been nothing but a frustrating experience from the day it was delivered. From the very beginning, I noticed that the cooktop burners did not regulate temperature properly. Even when set to the lowest heat setting, liquids would continue to boil aggressively, making it nearly impossible to simmer sauces, soups, or cook delicate foods. Temperature control is one of the most basic functions of a range, and this appliance has consistently failed to perform as expected. After trying to work around the issue for several weeks, I contacted Frigidaire's customer service department and requested service under the warranty. A technician inspected the appliance and confirmed that the two front burners were not functioning correctly. Both burners were replaced in an attempt to resolve the problem. Unfortunately, the repair did not solve the underlying issues. The burners continue to provide inconsistent heat, making cooking unpredictable and frustrating. In addition, the oven has consistently overbaked everything I have cooked, even when following recipes and using the recommended temperatures. Food cooks unevenly, requiring constant monitoring and adjustments, which defeats the purpose of purchasing a new appliance. A second technician was sent to evaluate the range. What I was told during that visit was extremely disappointing. The technician stated that, in his opinion, the appliance was operating "as designed" and commented that the technology used in this range is outdated and of poor quality. Hearing this from someone servicing the product was both discouraging and concerning. If this level of performance is considered normal by the manufacturer, then there is clearly a serious quality issue with the product itself. For the past three months, I have spent countless hours communicating with customer service, scheduling service appointments, and waiting for answers. Despite my patience and cooperation throughout this process, I still have no satisfactory resolution. I have been left with an appliance that does not perform as advertised and that I cannot rely on for everyday cooking. As a result, I have formally requested that Frigidaire provide a full refund and arrange for the pickup of this defective appliance. Given the ongoing performance issues, unsuccessful repair attempts, and the significant inconvenience I have experienced, I do not believe a replacement or additional repairs are an acceptable solution. I am extremely disappointed with both the quality of this range and the level of customer service I have received. I expected a dependable appliance from a well-known manufacturer, but instead I have experienced months of frustration, inconvenience, and disappointment. Based on my experience, I cannot recommend purchasing a Frigidaire appliance. If you are considering buying one, I encourage you to do your research and carefully consider other brands. For Canadian customers who wish to file a complaint regarding their Frigidaire or Electrolux appliance, the consumer complaints department can be contacted. Call the service number and ask for the email address because they will not offer it.

Just installed a new Frigidaire dishwasher in my home. Couldn’t get it to work based on the directions. I called the number to get basic assistance. First I wants to go to chat. Finally get a person. She knew nothing about how to work the product. She wanted to get a credit card to set a service call. Frigidaire would do better to help new clients by putting downloads on the internet to show clients how to use the product. Instead of taking clients like myself and totally turning them off your product. I’m going to take the dishwasher out of my cabinet. And go get a different brand. The only reason why is horrible customer service.

I bought a frigidaire stove recently and noticed that the oven racks kept slipping down. While still under warranty I called the company and asked that they send me new racks. They would not. I would need to pay for them ($57ca , that was with a slight discount) as they were considered an accessory. I'd say this is a ridiculous argument and at the very least very poor customer service. I don't recommend buying frigidaire after this experience.

Our appliance was delivered on 3.26.26. First, some packaging material (seems like hardened glue with a hard styrofoam?) was left stuck to the inside of the refrigerator door upon delivery. I didn't notice it and recently contacted customer service on how to remove it. It was suggested that I purchase stainless cleaner directly from Frigidaire "for only $17.99!" Yeah... that's not coming off with stainless steel cleaner. I was basically told "too bad," you should have noticed it upon delivery. Next, the finish on the water dispenser button is already completely scratched - after only 3 months of use! Again, customer service said it's a cosmetic issue and perhaps I should purchase some touch-up paint for $30.99. Seriously?? Seems like Frigidaire's customer service objective is strictly to get customers to make additional purchases instead of standing behind their products. Extremely disappointed. I expected more from Frigidaire.

Had my first fridge 20 years no issues. Bought a frigidaire and 1 year in freezer fan stopped working, 2 years in light socket went. I would never purchase this brand again. My own fault for thinking that because my other fridge lasted 20 years without any repairs that I wouldn't need extended warranty. Lesson learned.

We bought our Fridge March 2025 it is now June 2026 have the extended warranty and they have been out here 5 times, we had to go buy a new one yesterday we have lost so much food, I am just done. I know a lot of people and I’ll tell everyone NEVER BUY ANY OF THEIR PRODUCTS

Thin plastic around tempered glass crumbled. This brittle and thin plastic did not hold up with normal use.