FreshpetReviews of freshpet.com

Response from FreshpetApr 3, 2026

Hi Lenny, we're so happy Zoey is loving our recipes. Your feedback truly matters to us, and it helps as we keep looking for ways to bring more value to pet parents while still making high‑quality food you can feel good about serving. Thanks for taking the time to share your experience with us. 🐶💚

Response from FreshpetMar 28, 2026

Hi Shirley, thanks for sharing. A member of our team will be reaching out via email to further assist you in this matter. Please feel free to let us know if you need any additional assistance. We're here to help. 💚

Response from FreshpetMar 26, 2026

Hi Diane, we’re sorry for the experience you had and understand your concerns. As mentioned in our direct conversation, our team has already reviewed your case and processed a refund for your order. We appreciate you bringing this to our attention and giving us the opportunity to make it right. If there’s anything else you need, please don’t hesitate to reach out. 💚

Response from FreshpetMar 25, 2026

Hi Debra, thank you for sharing! We’re so glad to hear Ruby enjoyed most of the food. Every pup has their own preferences, and it sounds like the shredded chicken just wasn’t a favorite. If you’d ever like help finding another recipe Ruby may love even more, we’re always happy to help. 💚🐾

Response from FreshpetMar 24, 2026

Hi Chris, thanks for sharing. Mixing foods is a great way to help with the transition. We’re glad he’s getting used to his fresh meals and grateful to have you as part of our Freshpet pack. 🐶💚

Response from FreshpetMar 25, 2026

Hi Shirley, thank you for sharing this with us! We’re so happy to hear you’re seeing improvements in your pet’s health and happiness. Glad we could help adjust your pup’s meal menu to better suit their needs. That’s the kind of feedback that makes our tails wag nonstop. 🐶💚

Response from FreshpetMar 24, 2026

Hi there, your feedback is the best kind of treat! Thank you for the 5 stars and for choosing Freshpet. We’re so glad we could deliver a tail-wagging experience. 🐾💚

Response from FreshpetMar 24, 2026

Hi Tina, thank you for sharing your experience. We’re so happy to hear your pup loves Freshpet, especially since picky eaters can be tough. We understand how concerning it can be when food sensitivities or itchiness pop up, and every dog is a little different. If you ever want help exploring ingredient options or finding a recipe that may be a better fit, our team is always here to help. Wishing your pup continued happy (and comfortable) mealtimes! 💚🐾