Sharon
ordered goods 6th march now 21st and…
ordered goods 6th march now 21st and nor recieved goods,numerous emails ans no explanation other than goods with courier,was advertised as £40 but i was charged £49.99,again they say this was a fault with my bank,not a good advert for crufts when its their name theuy use,avoid avoid avoid
Response from FreshpetMar 23, 2026
Hi Sharon, we’re sorry for the experience you had and understand your concerns. As mentioned in our direct conversation, our team has already reviewed your case and processed a refund for your order. We appreciate you bringing this to our attention and giving us the opportunity to make it right. If there’s anything else you need, please don’t hesitate to reach out. -Sophie