FreshpetFreshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Traci
She really enjoyed the food. I’m just concerned because she is itching more. I think it’s the chicken.
Response from FreshpetSep 4, 2026
Hi Traci, we’re so happy your pup approved of our recipes. A member of our team will follow up via email to help edit your menu. Please let us know if you need any additional assistance. -Sophie
Sheila L.
My dog absolutely loves the new food. I love that it's healthy for her and very easy to eat. The delivery was right on target and I appreciate being notified through the whole process from when the food is shipped to being delivered. I was even concerned about the food being frozen when I got it but I talked to customer service and they just told me that I would have to wait for it to completely thaw before giving it to my dog. You guys do an amazing job and please don't ever stop!!!
Response from FreshpetSep 4, 2026
Hi Sheila, your feedback is the best kind of treat! Hearing that your pup is loving Freshpet and that we've earned your trust makes us so happy. Thanks for letting us be part of her routine. We’re so glad we could deliver a tail-wagging experience. 🐾💚
Jeanne
The food smells wonderful and Roxie snarfs it right up. Except the beef and chicken flavor; she just won't eat it. I just tried it again after a few days and she snubbed it. She also didn't like the chicken flavor from Costco which is why we switched to delivery. But everything else she loves
Response from FreshpetSep 3, 2026
Hi Jeanne, thanks for the 5 stars! Hearing that Roxie is enjoying our recipes makes us so happy. Your feedback has us doing zoomies! 🐶💚
David L.
Since I don't eat this food I have no opinion. My dogs love it, that's all I care about.
Response from FreshpetSep 3, 2026
Hi David, we're so happy your pup is loving Freshpet. Reviews like yours make our day extra pawsome. 💚🐾
MaggieGraf
He loves it. Has mostly eaten it all his life..
Response from FreshpetSep 3, 2026
Hi Maggie, we're so happy your pup is loving Freshpet. Give him an extra belly rub from all of us. Thanks for the 5 stars. 💚🐾
JustAnswer C.
Product, service
Response from FreshpetSep 8, 2026
Hi there, we really appreciate your feedback! Thank you for the 5 stars.
Teresa P.
Scarlett is feeling better with the food. delivery went very well.
Response from FreshpetSep 1, 2026
Hi Teresa, we're so glad Scarlett is thriving on Freshpet and that your delivery experience went smoothly. Thanks for the 5 stars. 💚
Jane D.
Zoey & Chopper love the Fresh pet. Chopper who is a very picky eater now dances around the kitchen waiting for his supper. Will order again.
Response from FreshpetSep 1, 2026
Hi Jane, we're so happy Zoey and Chopper are loving Freshpet. You know it’s real love when the fridge opens and the tail starts wagging. Thanks for the 5-stars. 💚🐾
