FreshpetFreshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Sherri
We already loved Pet Fresh that we bought at the grocery store, but having it delivered with so much variety is definitely a WIN!
Response from FreshpetAug 1, 2025
From grocery store fave to delivery delight—now that’s what we call a tail-wagging WIN! 🐾 More variety, delivered right to your door—thank you for choosing Freshpet! -Heather
Angel
Great Delivery and great food for the price.
Response from FreshpetJul 31, 2025
Great food + great delivery = one happy Pet Parent! 🐾 Thanks for the love—we’re so glad Freshpet is working out for you. -Heather
Karmon B.
Charley has tried Farmers Dog, Ollie, and Nom Nom. She would not eat any of them without me adding cheese on top. Even then, sometimes I would have to throw it out. She LOVES her new food. It’s the first time in her life that she eats her food as soon as I put it in her bowl. It has been such a nice change to Fresh Pet! Thank you!!
Response from FreshpetJul 31, 2025
Charley knows what she likes—and we’re honored to be it! 💚 Thanks for sharing her story and for trusting us with her nutrition. We’re so happy she is finally excited about mealtime. 😄 Here’s to clean bowls and happy tails! -Heather
Wendy W.
Our dog loves fresh pet except the all chicken flavor. She refuses to eat it. She can’t get over the odor. Other than that she loves it.
Response from FreshpetJul 31, 2025
Thank you for sharing your experience! It’s great to hear your dog is loving most of our Custom Meals recipes. We know how particular pups can be, especially with scent and texture, so we appreciate that she gave the all-chicken recipe a try. Let us know if you have any questions about our other Custom Meals recipes she might enjoy! 🐕✨ -Heather
Earl
Timely delivery/ access needs improvement/changes to order needs improvement
Response from FreshpetJul 30, 2025
We appreciate your honest review and the 4-star rating! It’s great to know your delivery arrived on time. We’re sorry to hear that access and order changes weren’t as smooth—we’re on it and committed to making your next experience even better. 💚 - Heather
Diane
It took some time for Hans to eat the food...but, he did seem to eat without rebuke the shredded chicken...just takes time. He's eaten Fresh Pet in the 'logs' for a few years...but, it's more like the texture of this newer version of Fresh Pet that is taking some time. Patience required.
Response from FreshpetJul 31, 2025
Thanks so much for sharing your experience! We're happy to hear Hans is warming up to the shredded chicken recipe. Every pup adjusts in their own time, and patience truly goes a long way. We're also thrilled to know Freshpet is making your routine a little easier—fresh food, happy dogs, and happy humans is exactly what we're all about! 🐶 If you ever need tips or have questions, we're always here to help. -Jillian
Shirlene J.
Good customer service. Food packed accordingly due to the very hot weather in my area.
Response from FreshpetJul 30, 2025
We’re thrilled to hear our customer service made a difference and that your order was packed with care for the hot weather ☀️ in your area. Keeping your pup's food fresh and safe is always our priority. 🐶 -Heather
Lynn K.
I have a senior dog with not many teeth left so she has to have soft food. Tried other brands but Freshpet was the one she likes.
Response from FreshpetJul 24, 2025
We’re truly touched by your kind words. 💖 Thank you for choosing Freshpet and trusting us to nourish your senior dog. We’re so glad she’s found something she loves and can enjoy comfortably. -Heather
