FreshpetFreshpet is an American manufacturer of fresh, refrigerated food and treats for dogs and cats using natural ingredients, and are the first in the fresh and refrigerated category to be distributed across North America.
Freshpet (freshpet.com) has 1,217 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Rebecca L.
FreshPet is always so easy to contact…whether by e-mail or phone. I always get the results I want from FreshPet…no hassle!!
Response from FreshpetJan 17, 2026
Hi Rebecca, thank you for the pawsitive feedback! We’re glad we could deliver a 5-star, tail-wagging experience.
REBECCA R.
I have tried all the other pet meal delivery services. I charge because each one looks like chunks of food. When I get it, it's mush. My pomskies wont eat it. FreshPet s exactly what it looks like online. Chunky actual pieces of meat. Missy and Gracie love it. I recommend FreshPet to everyone that tells me how soft my dogs fur is.
Response from FreshpetJan 17, 2026
Hi Rebecca, thank you for the kind words and recommendation! Our mission is to make mealtime simple and healthy for the dogs you love, so we’re thrilled to hear that Missy and Gracie are enjoying it. Sending tail wags your way! 🐾
Wendy M.
Tucker gets the best, freshest food we can offer conveniently delivered to our door every month. The product comes packaged frozen and just the right amount for his size.
Response from FreshpetJan 17, 2026
Hi Wendy, thank you for the pawsitive feedback! We’re so glad that Tucker enjoys our recipes and that you had a great experience. 🐾
Jonathan
Honestly, random google search was how i found fresh pet but im so glad I did. My dog has never been happier. she is older and the food plan she is on has been so beneficial to her. Thank you
Response from FreshpetJan 17, 2026
Hi Jonathan, we're so happy your dog is loving Freshpet. Knowing it's making a difference for your pup makes our tails wag! Thank you for trusting us with her nutrition. 💚
Donna
I have a toothless chihuahua. He has stomach issues. I've tried many different dog food brands, but the Fresh pet with pumpkin is the only one that seems to work for him. I've not always had an easy time of finding it in store, so opted for delivery. I did stop for the hottest summer months as it wasn't delivered very cold during those months, hence the 4 stars. I've started it back up again.
Response from FreshpetJan 19, 2026
Hi Donna, thanks for sharing your experience! We’re so glad you found a Custom Meals recipe that works for your Chihuahua. Your feedback on summer delivery is really helpful, we’re always working to improve. Please check your email for a message we sent regarding your delivery concerns. Thanks for being part of the Freshpet family!
Kate
My two dogs were struggling with upset stomachs and messy poops for a very long time. We tried everything - including making our own home cooked meals to Vet prescribed foods. Nothing worked until I tried FreshPet. They are doing great now! Service and packaging is really good and feeding times are easy now. We all (Emma and CJ included) couldn't be happier.
Response from FreshpetJan 19, 2026
Hi Kate, we're so glad your dogs are thriving on Freshpet, and we thank you for sharing your experience! Knowing it's making a difference for Emma and CJ makes our tails wag. Thanks for trusting us with your pups’ nutrition. We truly appreciate you! 💚
Mali’s Dog M.
I love the ease of Freshpet! My dog loves the food! I highly recommend. They make it easy to change your orders if you need to at all times!! I’ve been able to move out, move up, and add to my orders for vacations. Couldn’t be happier!!
Response from FreshpetJan 18, 2026
Hi there, we're so happy your dog is loving Freshpet. We’re honored to be part of your story and truly appreciate you leaving this review. We love keeping tails wagging with reliable delivery. Thank you for the kind words and recommendation!💚
Kandy
We started our Gigi & Gabby on Freshpet about 6 months ago. I tried it from Walmart at the beginning. We do still keep the dry food (Iams). Gigi needed to lose about 5 # & Gabby needed to gain a few. Since we started it neither dog will eat treats nor their favorite carrot sticks. They love their Freshpet. Gigi is so much more active & at the perfect size. I highly recommend it. Best move we made.
Response from FreshpetJan 16, 2026
Hi Kandy, we're so glad your dogs are loving our recipes, and we thank you for sharing your experience! Knowing it's making a difference for Gigi and Gabby makes our tails wag. Thanks for trusting us with your pups’ nutrition. We truly appreciate you! 💚
