FreshReviews of fresh.com

Ordered my products on Dec11,2022 via 2day shop runner. Called Fresh customer service and was informed that company was experiencing a delay. Because my order was a gift for my daughter, I told representative to send me a return label. To date, no merchandise, no return label. I did receive my bill from my credit card company.

Really horrible customer service, ordered with shop runner for 2 day delivery before the holidays, it's been over 10 days and no shipping update. Tried calling, emailing, online chat and not able to reach any representative. DO NOT ORDER FROM THEM! Just go to Sephora or Nordstrom

Really bad customer service. Sent the wrong product and now trying to ask for a refund as the item has been sent weeks ago. No reply to emails very unprofessional!

Great deal, had 7 free samples in Christmas countdown. Beautiful complimentary gift wrap. Very quick dispatch and delivery. Very pleased. If I could give 10 stars I would. Wonderful products too, had a complimentary facial before from fresh in Harrods beauty, my skin was glowing afterwards. Effective naturally derived products, a bit pricey but well worth it if you can get the items in the Christmas countdown daily deals.

I have a perfect pedicure with Angelee at your Belle Fame beauty salon, SLS Hotel. Staff are very friendly highly recommended and looking forward to have more satisfying experience.

Terrible customer service. No matter how many emails you sent they would never address my order issue. Never ordering again.

Wonderful Products. I would buy more frequently if they were sold at a lower price.

Surprised to see the bad reviews but I didn’t have to use customer service at all throughout my order process as didn’t have any issues. I ordered a gift for my sister, all items arrived quickly, were as described and well packaged. Came beautifully gift boxed with a gift note as requested. My sister is really happy with all of the products and her skin has improved and is looking really clear and glowy!