FreshReviews of fresh.com

Would never order again its been 2 months since i ordered from their site. No product, no delivery, no reply, nothing. Absolute scam

Cheap products total con. I purchased some face cream from Fresh that came with an offer of 4 free sample products when you made a purchase, never got the free products and never got a response from them to say why. Face cream is really poor quality, very cheap and nasty smell dont waste your money, customer service is shocking. I got an email asking me to review my purchase so gave an honest review only to be told that my review didnt meet their standards so wouldnt be published, so another company that misleads customers by only publishing good reviews!!!

They doesn’t deserve even one star! The customer service is just a rubbish. I made a order for my friend’s Christmas gift, but I never receive it! Waste my time. No one is going to take a responsibility either NO REFUND. I left a review on fresh website but I was told that it cannot be published to the website… NEVER BUY FROM FRESH EVER!

I really wanted to get consultation from Fresh brand because I liked their lip balm. So I wanted to create a routine with their products. Since I am living in a very small town I do not have opportunity to test their products so I schedule an appointment through their website. First, their website gave me an appointment with a closed store and noone called me to say that. I called their another store and their associate told me that. He offered me help but when we talk, other customers came to the store and he hung up on me, did not call me back again. I scheduled another appointment for the other day with his store. Noone called me back again. I called their store and the person who work there had no idea what was I talking about. She asked me very weird questions and told me to go to the store and ask whatever question I wanna ask. If that brand cannot educate their employees about the services they offer on their website, why the hell they are advertising and emailing people 20 mins before than the appointment and tell them be ready for the call? They are really kidding people and it is very unprofessional. I was thinking Fresh is a good brand but that was a very big disappointment for me.

Fresh is a terrible company. For starters they are still using octinoxate in their SPF products which is known to harm sea life. They are marked as “clean beauty” at Sephora and they shouldn’t be. I let Sephora know as much and also wrote to the company. They completely dismissed my concerns and sent me a statement that rambled on about their product safety. I never said their products weren’t safe for people, I was addressing the environmental concerns. Just their general tone is dismissive and lacking insight. I will not be buying their products anymore.

I ordered products from Fresh to be sent to a friend for her birthday. They failed to arrive. I was told they would be there in the next couple of days but they were never delivered. I contacted customer services whose replies were hopeless - they didn't seem to have read or understood my emails. I asked them twice to re-send my order but they ignored this request and eventually informed me that the order had been cancelled and my money refunded. The most objectionable aspect of the entire unhappy experience was that when I attempted to leave a polite but critical review on their website and was told that it didn't fit their guidelines and wouldn't be included. I softened the wording and tried again with same results. So please be aware that they refuse to publish anything negative reviews - not even sure this is legal! Stay clear at all costs.

Appalling website and customer service. There is no way of entering an address manually so you select from the list, when you confirm the order it says there is a problem with the address and cannot process the order. A week later I tried again for mothers day, different address. The order went through then.... nothing happened. I tried calling them but their number is not recognised. There is a feature on their site to check order progress, it didnt recognise my order number. after a few emails they got back to me saying they didnt have any stock (even though it was still showing as in stock) and I would be refunded. This is their flagship cream and they don't have any! They werent that sorry and didnt offer any vouchers or anything. I ordered it from John Lewis instead. A day later the payment is still pending on my card and they sent me another email telling me my order has been dispatched! I immediately responded and told them to cancel it but it was a Friday and no one read it until the next week. Eventually someone replied and blamed the warehouse. I got refunded and kept the cream but the whole operation is shambolic. I would avoid ordering from this site if you want to keep your stress levels down.

Never recieved order, or a follow up. My order was marked as delivered, I reached out regarding this and no one got back to me, when they did they sent an e-mail advising they needed more information and did not even include WHAT information they needed. When you call no one answers, incredibly unprofessional. I will never be purchasing direct again, and will be going to afterpay and the BBB regarding this matter.