FreshReviews of fresh.com

Mi sono trovato malissimo con voi, perché ho fatto ordine il giorno 11/11/2023, fino adesso siamo 15/01/24!! Non ho ricevuto il mio pacco!! Siamo scherzo è passato più di 2 mesi!!! Se pacco è perso, almeno mi fate il rimborso. Grazie

Be careful and don’t order with this company because there’s no customer service. I called multiple times trying to contract to return an already opened item but no one ever picks up. I emailed them twice and no one ever replied. Save yourself the trouble and pick another skincare line to use. Worst company!

I order from Fresh every year at Christmas time to take advantage or their fantastic free gift offers (which are amazing). My orders have always come perfectly packed and within no more than 3 days from ordering which is unheard of during the busiest shopping season of the year! I love their products and the Lotus range is so good! (UK customer)

Placed an order during the cyber week but the advertised discount was not applied to my order. The lower price was shown until after I checked out and then the confirmation page showed a higher amount was charged to my card. I've never encountered a situation like this. Contacted customer service twice with no response. Had to submit a dispute with my credit card transaction.

If I can rate this brand 0 stars I would!! Their customer service is impossible to reach. I have been trying to contact them for over 2 weeks and no answer!!

Placed an order, but never received the package. UPS tracking claims the product was damaged during transit and has been returned to sender. I've spent the past 2 weeks trying to get my money back but it can never get a hold of anyone. Emails and messages aren't answered, calls to their customer service always goes to voice mail, which they never responded.

It was my first time placing an online order with Fresh. They had a promo code that lowered the pricing which was a good deal since I was placing an order for a few things. Their shipping is a complete joke. I received an email the night before for a delayed shipping date. It was shipping next week. When I received out to customer service, no apologies nor sincere efforts to resolve the issue. It was a generic response of they had "no control over the shipping delay or transit. And thank you for your understanding." This will be my last order with them. Hopefully, I receive the ordered products after seeing how many reviews haven't received their orders.

very irresponsible customer service. If I have a choice of 0 star, i would have chose. package never delivered, no refund. bad communication