FreshReviews of fresh.com

I bought something on your website, but it hasn't arrived yet. I want a refund. Thank you.

I agree with the negative reviews about product quality: note that this is not clean beauty! Especially at EU standards perspective. I discovered the brand's lip balms on a storefront that sells clean, natural brands products (they only sell those lip balms), and I was put off when I saw the composition of other products from this brand, but it was too late. Some are quite good, even excellent, I based myself on that, partially my fault since I'm usually very attentive to INCI lists. But others are a disaster, with endocrine disruptors, silicones and polymers, and abundance of allergens, all present in products that are supposed to take care of your skin! To think that there are 400€ creams on their website. At least there are no parabens nor phenoxyethanol, which is at least something... I also agree about customer service. After realizing the presence of BHT (a disgusting ingredient) in two products (difficult to see in the INCI lists and I wouldn't have doubt there was any given the INCI of other similar products), I decided to partially cancel my first and sole order a few minutes after placing it, it was during the day. No way to do it directly on the website, I couldn't access my order details without creating an ACCOUNT. Never saw this before (and I think that's straight up illegal in EU). So yeah, sole solution, using their contact form. Oh yeah I love companies that uses forms where you don't know if your message has been sent or not (I don't). At 9:00 pm, they dispatched the package without replying to me, even though there was plenty of time to cancel part or all of the order before dispatching it. Today, 5 days later, I received the order from France which was quite fast alright, and I was relieved it wasn't sent from the USA (customs and fees risk). And then they finally decided to reply, saying “We see that you've received the order, so it's not possible to cancel it”, nah YOU THINK? Of course they told that if I still want to cancel the order, I'll have to send it back. Yeah right, so the parcel gets lost and I'm out of product AND money. It really looks like they wait for it to be too late for doing what I asked for initially. I suppose that if you've got a terrible skin reaction to their products they're the kind to reply "Sorry our product didn't suit you, hope you'll finf something else." or something. Obviously, I won't buy anything from this company ever again. They should learn from Oh My Cream, RMS Beauty, and other commerces that have the basic respect to reply in a timely manner to their customers, not when it's too late on purpose. I guess I wasted my money since there are products that'll go straight to the bin given their ingredients. Fortunately, most products were 30% off.

Well there isn't customer service. I received the product. Reached out by email with a question. They said they would get back to me, never did. Emailed again. Did not understand what I was asking and replied to something different. Tried calling, but they are too busy, so they ask you to submit a request online. Did that same old thing. They don't listen, so obviously do not care. They won't get my business again. Buyer beware.