FreestyleReviews of freestyle.abbott

The Libre 3 Plus is a piece of garbage. The first one my doctor placed on would not download any data after two weeks. The 2nd one they placed on fell off in a few days. The company sent me a replacement. I followed the instructions to the letter and it fell off in a few minutes before I could even place some medical tape on it to hold it on. The 2nd one before it fell off once gave me a reading of 55 and an alarm. I checked my blood sugar and it was 121.

I’m a new user, but am confident my sensor is installed correctly (several diabetics in my family use similar sensors). This product AND the customer service is a total joke. The device is consistently reading 30-40 mg inaccurately low. It is NOT part of the recall according to the serial number lookup. Have tried for HOURS to get on their live chat to discuss, only for it to disconnect at the last minute or to show “You’re next in line. Connecting…” for TWENTY minutes before I gave up. Like most others, I would not recommend.

I have been using Freestyle Libre sensors for years with good experience. The Libre 2and 3 would sometimes just stop. But BEWARE, the 3+ sensors have a recall on sensors that read very low. I have had two sensors in a row that read 50-60 points low compared to finger sticks. I documented last sensor with side by side photos of app and glucose meter. (Abbott Precision Neo)

I’m getting increasingly frustrated with the Libre 3 and unless it’s updated I really wouldn’t recommend it. Pros: Size compared to libre2 Application easy Customer Service from abbot Ireland excellent, no quibble replacements. Cons: Shockingly inaccurate continuously The amount of low alarms that my son has received in the last 2 months since changing over is awful but the real blood glucose levels are always far higher (hands always washed etc) Regularly telling me his glucose is in the 2s but in reality it could be in the 5s or even 6s occasionally. I haven’t slept properly in months due to monitoring false hypos! Getting very tired and frustrated at this stage. Edit to update: this morning at 1am the low alarm rang showing 2.8, his real bloods are 13.5 I retested 3 times on clean hands because I couldn’t believe what I was seeing. Absolutely shocking!!!

I have had the Libre3 for 1 month. The first sensor only lasted for 5 day then gave an error. I submitted an email but have never gotten a reply. The second sensor lasted 8 days then gave an error to replace. I am paying out of pocket at $37. Each sensor. The customer support line puts you on hold then hangs up. The online reporting won't accept my phone number saying it's not 10 digit, which it is. The online chat does not respond. I do not recommend this product as it is very faulty and you cant get customer support to help.

Libre 3 Plus. For the last four sensors, the system has ceased to function after 10 days. Abbot replaced one of them. Rough guess is that the battery in the sensor fails after about ten days, the sensor then ceases to talk to the phone and I get a "signal loss" error that does not clear. This is a systemic failure of some sort. They sensors quit before the advertised length of operational time.

I have excessive problems with sensors. I lose signals even when in very close proximity to my phone, i have trouble scanning, and the sensors fall off. I cant use the adhesive due to skin irritation. Customer service queues are as long as 90 minutes in my experience and now they won't offer replacement due to excessive requests! Yes, the requests are excessive over 6 months. The problems are excessive. I am very depressed about this becuase when it works, it works well. I worry that I will have more failures before my next batch is sent to me. I feel like I have been put on their crazy person list! /They should not put clients in this situation.

I am writing to share my disappointing experience with Abbott FreeStyle Libre 3, in the hopes of warning others who may be considering ordering from this company. If you have blood sugar issues, I strongly advise against using their products due to the subpar performance I experienced. Within a two-week period, I received four faulty sensors, which they requested be returned in a box that lacked clear instructions. Their customer support is unresponsive, and when they do answer, the calls are often lengthy and difficult to understand. Abbott sent me two recalled sensors, a bent needle that appeared used, and a sensor that fell out of my arm due to a lack of adhesion. These incidents led me to switch to the Dexcom brand. The return box they provided did not have a return label, and they continue to spam me with emails encouraging me to make additional purchases. Their website acknowledges a 40% failure rate for their sensors, which is unacceptable. I have never experienced such poor service from a medical company, and I will not recommend them to anyone. The five mistakes I encountered within a month are inexcusable, and I have been left without vital data for December. My doctor requires these readings, but due to Abbott's failures, I have none to provide. I am unable to leave a review on their website, so I am sharing my experience here to warn others against ordering from this company.