Dwayne J.
Fraudulent casino
Fraudulent casino
Response from Free SpinJan 30, 2026
We take claims like this seriously. Please contact our support team so we can review your concern and assist you directly.

FreeSpin is a US sweepstakes casino where you can play for free and win for free. Play at FreeSpin Sweepstakes Casino and enjoy free slots, blackjack and more. Win prizes online in the US, no purchase necessary.
Free Spin (freespin.com) has 268 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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Dwayne J.
Fraudulent casino
Response from Free SpinJan 30, 2026
We take claims like this seriously. Please contact our support team so we can review your concern and assist you directly.
Noah W.
I made some purchases on this website, and on two instances in the same day, they took one $27 deposit, and a second $20. Neither time do they credit it to my account. They claimed that they are currently reviewing the reason for the $27 deposit and said that I would hear back in three days. If I do it all? Then, I thought, I’ll give them the benefit of the doubt and try again. So, I logged in, and I tried making a $20 deposit. It also failed. They claimed they never got it, but it disappeared out of my balance. STAY AWAY FROM THIS WEBSITE! ——— 1/19/25 Update: Their ‘relevant’ department did reach out to me and said they refunded BOTH deposits (despite initially, denying the second $20 deposit). I received this email this morning, so let’s see if the refunds actually come through or not. I will update again. Nonetheless, my review rating [1/5] does not change — Stay away!
Response from Free SpinJan 19, 2026
Thank you for your feedback and for posting an update. We understand how concerning missing or delayed transactions can be. As noted in your update, our relevant team has reviewed the matter and confirmed that refunds for both transactions were processed. Refund timelines can vary depending on your payment provider and are outside of our direct control. For any further questions or if you do not see the refunds reflected after your provider’s standard processing time, we ask that you continue working directly with our Customer Support team so they can assist you appropriately. We appreciate you allowing us the opportunity to review your case.
Lisa
I've never experienced this & I've been playing with numerous casinos. I submitted my documents for verification almost a month ago (rules state verification process take 2-3 days, normal process) & still nothing is done. I've spoken with customer service over 6 times & all they can tell me is to have patience & it's in the right department. Obviously, it's not because it SHOULD NOT take this long. I've never waited more than a week to get verified. I haven't even submitted my redemption yet so who knows how long that'll take. But when im buying coins it comes out of my account instantly! SMH. Who do I need to report them to? 0/10 I DO NOT RECOMMEND. CUSTOMER SERVICE SUCKS & THE PLATFORM SUCKS EVEN WORSE! Today is 01/30/2026 & I received my email at 4 am stating I was verified. From 1/2/2025- 1/30/2026 I've been waiting on this. So new people, im just giving you heads up, verify as soon as you create your account! Thats way when you hit & want to redeem it won't take you a month or 2 to get verified. Anywho, I immediately redeemed. I will update with how long it's going to take. Normally, all other casinos I've gotten mines the next day or no more than 2 days but I'm not going to hold my breath with these guys.
Response from Free SpinJan 19, 2026
Hi Lisa, Thank you for taking the time to share your experience. We’re sorry to hear about the frustration caused by the verification delay. For security and compliance reasons, all verification reviews are handled by a dedicated team, and timelines can vary depending on volume and document checks. Unfortunately, this process cannot be expedited through public channels. We kindly ask that you continue working directly with our Customer Support team, who can review your case and provide the most accurate updates regarding your verification status. We appreciate your patience and the opportunity to assist you.
Jason S.
This site is a joke I signed up and made a deposit tried to cash out wint let me I did all the kyc verification and all support has to say is they passed it on to the right department total rip off scammera here
Response from Free SpinJan 7, 2026
Thank you for your feedback. We’ve reviewed your account and noticed that your KYC verification could not be approved because the required documents requested by our verification team were not provided. These documents are mandatory for all users before withdrawals or redemptions can be processed, in accordance with our Terms & Conditions. Until the necessary documents are submitted, we are unable to process withdrawals. We encourage you to contact our support team directly at [email protected] so they can guide you through the process and help complete your verification.
Rick D.
Yeah this casino game straight rips you off i won $92 on free spin but when I backed out to the main screen my winnings were gone and I took picture of it and costumer service wasn't no help. I took sreenshot so I have proof
Response from Free SpinJan 7, 2026
Thank you for your feedback. We understand your concern regarding your free spin winnings. Please note that wins from free bonuses are subject to the limits outlined in our Terms & Conditions, which is standard practice across most social casinos. In your case, the winnings were not lost, they were converted to the maximum allowed amount of 4 Sweeps Coins, in accordance with these rules. For any account-specific questions or to review your case further, we encourage you to contact our support team directly at [email protected] . They will be happy to assist.
Zachary H.
Great selection of games. Fun tournaments and award system. Live chat is always responsive and friendly.
Response from Free SpinDec 28, 2025
Thanks for the great feedback! We’re glad you’re enjoying the games, tournaments, and our friendly live chat.
Martin N.
Yes free spins
Response from Free SpinDec 28, 2025
Thanks for your comment. Enjoy those free spins and have fun!
Alec H.
Extreme and Invasive “Verification” – Proceed With Caution I am posting this to warn others based on my personal experience. After requesting a prize/withdrawal, I was asked to submit an extensive and invasive list of documents, including: • Government photo ID • Proof of address • Front and back images of my credit/debit cards • A bank statement showing my bank name, full account number, and routing number This was requested despite the fact that I was previously told these documents were NOT required for a Bitcoin withdrawal. The inconsistency alone is concerning. Even regulated financial institutions and licensed U.S. casinos do not request this level of sensitive information, especially when withdrawing via cryptocurrency, which does not involve bank accounts or cards at all. No clear explanation was provided for: • Why each document was necessary • How my data would be encrypted and stored • What their data-retention policy is • What regulatory body oversees them Providing this amount of information creates a serious risk of identity theft and financial fraud. The request violates basic data-minimization standards followed by legitimate companies. Until clear, verifiable compliance and security protections are explained, I strongly advise others to think twice before submitting personal or financial documents to this platform
Response from Free SpinDec 20, 2025
Thank you for your feedback. We understand that our verification process may feel extensive. These steps are implemented to prevent identity theft and ensure that prizes and withdrawals are securely delivered to the correct person. While it may seem inconvenient, these measures are essential for protecting your account and maintaining the integrity of our platform. Please note that such verification procedures are standard practice across regulated industries, including financial institutions, and are designed with your security in mind. We appreciate your understanding and your effort to share your concerns.