FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike Reviews | Read Customer Reviews of freeskycycle.com

FREESKY eBike reviews

702 approved reviews, newest moderated first

Andre
Sep 3, 2025
Highly Recommended - A Fantastic E-Bike With Great Support!
I absolutely love this e-bike! The suspension is smooth, delivery was incredibly fast, and assembly was fairly straightforward. It's quick, fun, and the 25A Samsung cells battery lasts a long time—perfect for longer rides. It’s also super good-looking! The seat is comfortable, steering is precise, and the color matches the product images exactly. All in all, an excellent bike and a great company. Highly recommended!
Response from FREESKY eBikeSep 29, 2025
It sounds like you're having an amazing time with your e-bike! The combination of smooth suspension, long battery life, and excellent design really makes a difference when you're out for long rides. The fact that it’s comfortable and the steering is precise just adds to the overall experience, right? Also, it's always a bonus when the bike looks as good as it rides. What model are you riding, and how have the longer rides been for you? Have you taken it on any specific trails or trips?
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Kormis
Sep 2, 2025
Whenever I have a problem an individual…
Whenever I have a problem an individual named Jensen always helps me he is outstanding please keep him with your company
Response from FREESKY eBikeSep 29, 2025
Thank you so much for your kind words! 🌟 We’re thrilled to hear that Jensen has been so helpful to you. Your praise will definitely be passed on to him—he’ll be so happy to hear it! We’re committed to providing you with excellent service, and having outstanding team members like Jensen is a big part of that. Thanks again for your support! 😊
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Lawrence C.
Sep 2, 2025
Great Communication
Great communicating with rep Jensen. He was very helpful before and after my purchase. Freesky is one of the few brands that offer such a high capacity battery. So far I am enjoying my bike and it seems to be very good quality.
Response from FREESKY eBikeSep 29, 2025
Thank you for your wonderful feedback! 🙏 We're so happy to hear that Jensen was able to assist you both before and after your purchase, and we’ll be sure to pass on your kind words to him. It's fantastic to know you're enjoying your bike and that the quality is living up to your expectations. We’re proud to offer high-capacity batteries and are glad to hear they’re making a difference for you. If you ever need any further assistance, don’t hesitate to reach out. Enjoy your ride! 🚴‍♂️💨
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Michel L.
Sep 2, 2025
Tout était correct satisfait
Tout était correct satisfait
Response from FREESKY eBikeSep 29, 2025
Thank you for the amazing 5-star review!
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Denis
Sep 2, 2025
The team is amazing
The team is amazing. Answered all my questions in not time. One I received my bike: WOW!!!! What a machine! The quality of assembly, materials, power and looks! After sale, i still in touch with the selling department and what an amazing service they provide!
Response from FREESKY eBikeSep 29, 2025
Wow, thank you so much for the incredible feedback! 🌟 We're thrilled to hear that the team was able to answer all your questions quickly and that you're loving your bike! It's fantastic to know that the quality, power, and design have impressed you. We're also so happy to hear that you’re still receiving great support from our after-sale team. We take pride in offering top-notch service every step of the way. If you ever need anything else, we’ve got you covered! Enjoy your ride, and thanks again for choosing us! 🚴‍♀️✨
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Harold
Aug 29, 2025
Warranty claim for broken frame
My frame on my eurostar pro broke they gave me 3 options and I picked the best one for me . It took 2 days total start to finish. Very happy with the experience
Response from FREESKY eBikeJan 20, 2026
Thank you for sharing your experience, Harold. We’re sorry you had to deal with a frame issue, but we’re glad our warranty team was able to offer clear options and resolve it quickly. It’s great to hear everything was handled smoothly and that you’re happy with the outcome. Thanks for choosing Freesky! 🚴‍♂️
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Laurent
Aug 29, 2025
J'ai récemment acheté un vélo
J'ai récemment acheté un vélo, le Freesky Alaska Pro. Vraiment pas déçu, c'est un vrai monstre. Le service après-vente est formidable, compréhensif et rapide. Au moindre souci ou question, ils sont là pour répondre. Je recommande vivement freesky
Response from FREESKY eBikeJan 20, 2026
Merci beaucoup pour votre retour ! Nous sommes ravis d’apprendre que vous êtes pleinement satisfait de votre Freesky Alaska Pro et que ses performances vous impressionnent. C’est aussi un plaisir de savoir que notre service après-vente a su répondre rapidement et efficacement à vos attentes. Profitez bien de votre vélo et bonnes balades avec Freesky ! 🚴‍♂️
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Matt C.
Aug 27, 2025
Comfort and reliability
Had some controller issues when I first received my Swifthorse but Freesky quickly sent a new unit. Easy to install. I have over 3000 kl feels like it is just broken in and I absolutely love my bike. I live rurally and have distances to get into town so a powerful, comfortable and reliability are important and so far thus bike is exceeding expectations.
Response from FREESKY eBikeJan 20, 2026
Thank you for sharing your experience! We’re glad to hear that the controller issue was resolved quickly and that the replacement was easy to install. Riding over 3,000 km and still loving your Swifthorse says a lot! It’s great to know the power, comfort, and reliability are meeting your needs, especially for rural riding. Enjoy many more miles ahead, and thanks for choosing Freesky! 🚴‍♂️
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