Jana H.
No customer service
It really saddens me to share this, because I’m still in disbelief how badly my family and I were treated by this “family owned business.” I hope to spare anyone else from going through the same experience Pay attention to the negative reviews and the BBB complaints, you’ll see a pattern with this company. When complaints or problems arise, they cut off all communication rather than providing customer service. My husband is a disabled police officer, injured in the line duty, and we are in need of a wheelchair accessible vehicle. We loved the vehicles this company builds. From the vehicle brands they select, to the rear entry design, we believed we had found the vehicle for us. We were working with sales rep Dominic, and we had chosen a specific vehicle. He located the vehicle, in the shop, and provided us with a video walk-around, even noting minor problems that were being repaired, on this “ new” vehicle. Side note they don’t fix any recalls on the vehicle ps they have because it “takes too much time”, even if it’s a fire hazard recall! I asked if they give law enforcement discounts. Dominic texted ( knowing which vehicle we wanted) “I have a $2000 LE/ Service member discount that I will apply to WHATEVER you choose”. We were thankful, since we had to take money out of our home equity to afford this vehicle. Even though it’s not a purchase we wanted to have to make, we were excited to find this vehicle. Dominic then began drawing up a contact for the vehicle; and less than ten minutes after he gave us the discount, he called to say he would not give the discount. He explained that the vehicle was discounted to start with and he would not honor the 2,000 he promised. He said they don’t usually discount vehicles. I pointed out most vehicles on their site are discounted, and reminded him he said the discount would apply to “whatever” we choose. I could tell he didn’t like being confronted with facts and was getting angry with me because I thought they should keep to their word. Buying a 60,000 vehicle, unseen, I need to trust the seller and his word. He got angry, because I said I felt I needed to be dealing with someone I could trust and was true to their word. I asked to speak with his supervisor, and he refused to arrange that. I called and left a message for his supervisor, who never called. I called again, and the secretary told me I couldn’t speak with a supervisor, manager, owner or anyone, And she wasn’t sure if they’ll call me, because I said I would write a negative review. At this point I was crying, we really needed and counted on getting This vehicle. My husband called, because we got money out to purchase this vehicle and need it soon, because his wheelchair is coming. They cut off all communication. I started to look at business reviews on Google, Yelp, and the BBB. I saw many complaints about this same behavior occurring when people have problems with vehicles they purchased from Freedom Motors. We dodged that bullet. If you buy from here, I hope you don’t need to complain and nothing is wrong with your vehicle. They don’t want to deal with real people and do not want to be held to their word.