CarlRS
Grants Pass Fred Meyer
The problem here at the Grants Pass Fred Meyer is management. Kroger has been my preferred grocer going back to the early 1980s with Ralphs, then in the last 20 years Fred Meyer along with many trips to Smiths and City Markets while traveling. All the others (with one exception in Jackson WY) have met or exceeded expectations, however this Grants Pass Fred Meyer has constantly let me down in ways that are at times downright shameful (although mostly it is simply lower than what I think this store can achieve). Pluses include the Deli and Meats, Checkers (such as Mary), as well as the excellent rewards programs and specials. Negatives include out of stocks, and a produce section that is far worse than any other Kroger. But what is very troubling is your loss prevention department, which understandably we live in a time and town where theft affects us all. However having carts which for the 2nd trip in a row locks up making me move $300 of groceries to another cart is not the answer, especially when one considers the person who appears to be the main LP guy (he is the guy with long hair and he is extremely rude, condescending and worse). When this person is more concerned with senior citizens picking up cans/bottles in the parking lot while thefts are LITERALLY happening while he is doing this shows a lack of priorities and a person who is simply filled with hate (I know of family members and friends who have seen him in action too, so it is not just my opinion). As per management, allowing this to happen shows poor leadership, lack of integrity, and a disdain for the community/customers. As well, not returning messages is also rude on the part of management On a positive note as per management, one rude middle manager; Henry has not been around, so hopefully he has been replaced, but what we really need here is an overhaul of all management. As someone who has a background in retail management and having gone to other Kroger stores, I know this store is far from its potential. I skipped shopping Fred Meyer last week for the first time in a while, but I would like to see the Kroger I knew for years be available in Grants Pass.


