Fred MeyerReviews of fredmeyer.com

Pick up is worst. They don’t let you know if it’s out-of-stock until you get there. No emails or texts given. I get it that things get sold out but you have to at least give me notification about it because I can’t use my $15 off coupon on $75 over orders!! I tried two time and both didn’t redeem because of this. They don’t let me know until I get there and they say “Hey, these are the list of out of stock”. I really hate your pick up system.

Fred Meyer - Jan 21 order Fred Meyer charged my EBT account for an order that was cancelled, then didn't refund me. They told me it would take a month, so I waited. Then they told me that the charge had been reversed (it wasn't). Then they told me charge never happened. I emailed screen shots of my account, showing the charge and the subsequent history, to prove I was right. Then they said it wasn't a Fred Meyer charge. Sp I got a screenshot of my EBT history from the gov't, showing date, time, merchant, and amount. Then I got an email saying they were sorry, and I should call. The CSR told me the charge wsan't in my account. I told her to check emails, she refused and told me to contact my bank. (EBT is not run by a bank.) I called and talked to several people, who teminated the call when I told them to check the email proof. Live chat hung up on me immediately when I started with "I am furious." They don't seem to understand that I am the injured party. You might hear people say I have been hostile today, but, as Flavor Flav says, "I got a right to be hostile." I was having trouble using the phone because of my hearing disability, wanted a reasonable accommodation that live chat would help me. Refused. Now I have an ADA civil rights complaint. Edit: more insanity. Mark Anthony actually sent me this email: "Thank you for contacting Kroger Customer Connect, I am more than happy to assist. I am so sorry to learn that your EBT card was charged for an order that was cancelled. I would love to get this issue resolved for you, however, this will be best done via a telephone call, this way, all technical issues can be recorded, and the issue can be rectified as quickly and as best as possible. Please feel free to call us at 1-800-576-4377 and reference case number 44914114." Would somebody please tell Mark Anthony that writing leaves a record? and it's a good thing we are doing everything in writing, as this is proof that he is ignoring my request for a reasonable accommodation for my hearing disability (allowing me to communicate to Fred Meyer in a way that is not calling). And that he must have been absent when they taught about writing leaving a record.

It took over 30 days, six to ten phone calls per day, and four chats with on line customer service per day to straighten out my problems with fredmeyer.com. You will wait OVER 20 minutes per call before you get connected with a human. After explaining your problem, the rep will transfer you. It will take another 20 minutes or more until anyone comes on the phone to talk to you, but USUALLY after waits of up to 45 minutes you will suddenly get a DIAL TONE AND BE DISCONNECTED. They not only do not hire enough reps, they do not give the reps thorough training to fix problems with the FM system. THIS IS THE WORST CUSTOMER SERVICE OF ANY STORE I HAVE EVER EXPERIENCED.

Disabled, elderly customer dependent on home delivery by using on line order app. I attempted five times today to log on and to order. Each attempt resulted in a message saying that the item could not be added to my cart. This was true for each and every item. The order app is not working at all. FIVE PHONE CALLS TO LISTED NUMBER RESULTED IN BEING PUT ON HOLD ALL FIVE TIMES FOR OVER 3O MINUTES PER CALL. No calls back. No change on site. No groceries. No explanations when I called the store, just transfers to the same number for a SIXTH CALL which was never answered. No groceries. I hope the Fred Meyer management team gets to go without food for a few days. Disabled and can't drive. No help available from any source.

I usually love this store, but when they say they are restocking on a product in the morning. I shouldn’t call that morning and be told. “Oh they sold them all last night”. Stick to your restock schedule!! This is not the first time this has happened either. If this happens again Fred Meyer will lose my business.

great service

Doing a Grocery Pick Up here was a true test of my patience! First of all, there are no signs at the Lancaster & Market Street location that clearly state you have to drive BEHIND the building to get to the pick up area. They contacted me to say that my order was ready but I waited almost 10 minutes in the pick up spot before I was told it would be another 10 at least, before my order was brought out. There were also items that were out of stock and it took them almost 2 full weeks to get the credit to my account. We won't be using this service again.

Please please please check your receipt BEFORE you leave the store if you insist on using their cheating lying app that will rob you blind if you aren't paying attention. TWICE in one week I'm FORCED to return to wait in line at their (lack of) customer service desk why? Coupons and promises were false. They were merely enticing me to use their app and realize most don't bother checking receipts. FM you are an abusive retailer. I no longer like you at all, and will do all I can to warn others, YOU CHEAT and HATE your customers.