Freddy’s Frozen Custard & Steakburgers is an American fast-casual restaurant chain based in Wichita, Kansas.
Freddy's Frozen Custard & Steakburgers (freddysusa.com) has 85 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Poor
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85 approved reviews, newest moderated first
David C.
Burger didn't have the crispy edges as advertised, 8 kids goofing around behind the counter. They charged me $3.19 for a small order of fried potatoes that were very greasy. Overall I give it a gig F-.
wanita
I ordered the double cheeseburger combo with a large pepsi a side of onions ring and a vanilla cookie in the drive through of course i got home with NO fries!! I called the store on fry road in houston and let them know the situation, and was told i had 24 hours to come get my fries or else forget it!! I promise you i will NEVER go to this place again because clearly they make their customers pay for the restaurant mistakes!!
Ed M.
Attn: Gary Grewe, When are you going to open in or near The Villages. It will probably be your Number ONE location by sales as are several other Nationwide franchise restaurants? You are missing out on a sure thing.
Kwaw K.
Service Was Amazing Got My Order So Fast Burger is good Cleanest Restroom Extra Fries Pretty Cheap Literally No one in the drive through
Chad R. W.
I waited in the drive through last night in Falcon Colorado for 45 minutes to get two shakes and two concretes. There were nine cars in the drive through by 15 minutes there were two cars. There should be no way that it takes that long for food when you are in the drive through. By the time we got to the window they had to remake our custard because it was melted. I think we need to more workers or people that want to please people. This is the worst service I have ever had at a so-called fast food restaurant. Maybe free custard next time for waiting so long but nothing was even offered. Maybe the manager is to blame he was just cooking fries the whole time. I would like this issue to be looked into, because Freddy's is on of the best custard shakes. Thank you for your time and consideration.
Gerald M.
Stopped by because Google review said Freddy's was better than Steak and shake., well they were wrong. My tea had no ice. At least 90 percent was in the bottom of the bag. It looked like a child put the burger together. Bun halfway on and it was very soggy. This was the Ocala fl location. I was not given a receipt. It's back to Steak and Shake for me
Suzanne B.
My Husband and I stopped by to grab a bite on our way home. Lafayette, Indiana location. It was around 5:45 pm Skyler, a young kid, very sloppy appearance, needed to have his hair tied back, barley see his face, his hat was pulled down pretty low. After we sat down, we noticed he was making the custard desserts without any gloves, then handling money and back again making food. Really?
Angie W.
I purchased 2 double steakburger combos with regular (tiny) fries inside a tiny container like you’d see in Legoland, and drinks. Also got a bottle each of fry seasoning and fry sauce. My total was right at $40. I pay. They hand me one very questionable sized sack. It seemed strange so I asked and they said “Yes it’s all in there.” Ok. I pull into a parking spot to double check. I literally felt like I’d been teleported into that Matt Damon movie where everythingis miniaturized..? That one. I took pics just to show their tiny food inside their tiny containers next to my tiny hands! These serving sizes are TINY! Did I say tiny again? Sorry! I don’t eat a lot at one time, I fill up real fast. I never eat a double burger. I was still hangry after theirs. Their meat is so flat & thin it’s more like an almost single regular patty. I could’ve easily finished a triple! I’ve never even ordered a triple burger for myself. I was literally left hangry at the end of a DOUBLE cheeseburger WITH tiny fries fries and a tiny drink. I was SO DISAPPOINTED. Things tasted average. Nothing special to warrant paying that amount of money for something resembling a McDonald’s Happy Meal. Well actually that’s dissing McDonald’s because at least the Happy Meal has some weight to it. IF the burgers were even adult sized servings I would definitely return. But this was a complete waste of money, time and calories… fat intake… etc. all that bad stuff we love to eat! Just UNBELIEVABLE. The way things are priced these days was taken into consideration and my conclusion is, yes everyone has to charge to make money but when you short your customers SO BADLY then that just makes you dirty and out to feed off the hungry or the hangry! Quite literally in this case! We’re just all trying to survive this crazy world of inflation so c’mon!! WHERE’S THE BEEF? And the fries!? Thanks but NO THANKS! I’ll continue going to Best Burger Barn, Applebee’s, Chili’s, McDonald’s, etc for a real American adult sized burger!