Carla C.
Visited the Freddy's on Earl Campbell…
Visited the Freddy's on Earl Campbell parkway in Tyler today. My husband and I both ordered the senior cheeseburgers with lettuce, tomatoes and onions. I ordered mine extra well done. When the order came out, they both only had pickles and neither was well done. My husband took them back, the girl that took our order said I didn't write it down for vegetables, fine, buy we wanted vegetables. Then he said one was ordered extra well done, she said I wrote that down. Fine, it was not prepared well done. She finally, after a standoff took it to the back. Came back 30 seconds later stuffing lettuce on the burgers. I had walked up to the counter and said, if we can't get what we ordered just refund the money. She said here it is, right this time. I looked still a Grey color, not well done. I said, still not well done. She grabbed the tray and started back, I said give my husband his. Mine was brought out, still not done. I took it back and said just give me a slice of cheese and I will have a cheese sandwich, that Is what I come to a burger joint for. Finally, they brought me a slice of cheese. I was eating my cheese sandwich when the manager came out and grabbed my tray and said we will cook the burger. I said, no, you had 2 attempts. She said, only sent it back once. I said when we ordered and when you had a chance to fix it. She grabbed my tray again and said then we will give you a refund. I said no thanks, I am eating my cheese sandwich. She pushed it back and said, if you don't want a refund then forget it. An overall horrible experience. I gave it a 2 since my husband ate his, I would have given it a minus 2. Need to do better. We had never eaten at this location before, but will not be back, may never eat at any locations after this experience