Freddy's Frozen Custard & SteakburgersReviews of freddysusa.com

Interrupted my show with ad, would not use, down with ads

Trussville location is bad. Went yesterday to get my usual chili cheeseburger and was told they don't do that even though I had got it numerous times and could give a bowl and fix it myself which is weird because they have Chili cheese hotdogs but whatever and my wife wanted a cheeseburger with mayo and they don't do that either and main menu sign was out and cashier had no clue what comes on a cheeseburger. My wife said the last time she went the burger was dry and hard but after a few weeks decided to give them another chance and it was actually worse..needless to say we left and went somewhere else. If you don't mind using packets to fix you burger go ahead. I'm not fixing my own at their prices

I pulled into Freddie's on Elcamino alto Dr. In Springfield Mo and what made this experience great was not only the service but, also the genuine customer service that a guy named Brandon Stockstill gave me. I love the food already but, the way he treated us made it even better. The friendly clean environment felt cozy, not to mention the whole gang made us feel right at home. Thank you brandon and all of you who made us feel so welcome with great food and great service.

New location in Mesa,AZ Noise unreal from young kids. Placed our order, waited and waited, ones arrived after us kept receiving their meals but still not ours. FINALLY, someone came to us and said a mistake had been made and would get our order to us soon. And they did, but nothing on my burger other then cheese. Went to counter and asked for onions, pickles and mustard. Counted 10 employees and about same number of customers! Cost almost $30 and no drink. Didn’t see senior menu till after we sat down, not visible from where we placed our order. Not a good experience, Not a good first visit, not sure that we will give it another try! Thank you for listening. Betty K.

I generally stop in the local Freddie about once a week. I used to enjoy the double burger with just mustard, pickles and onions. But today I was told at the drive thru my burger and soda would be 12.00!!!! Just last week it was 8.79, still got the ticket from the order. So at this point, I have ceased to stop at Freddies ever again. I understand inflation, rising beef prices and all the made up junk places are doing to stay in business. But this was just plain gouging at the highest form. As a protest, I visited a McDonalds just down the street. Granted not the same burger…But a double cheeseburger with drink… $5.49. No more Freddies tired of being ripped off

Nice employee, easy to talk to and came out with the food fast and quick

Visited the Freddy's on Earl Campbell parkway in Tyler today. My husband and I both ordered the senior cheeseburgers with lettuce, tomatoes and onions. I ordered mine extra well done. When the order came out, they both only had pickles and neither was well done. My husband took them back, the girl that took our order said I didn't write it down for vegetables, fine, buy we wanted vegetables. Then he said one was ordered extra well done, she said I wrote that down. Fine, it was not prepared well done. She finally, after a standoff took it to the back. Came back 30 seconds later stuffing lettuce on the burgers. I had walked up to the counter and said, if we can't get what we ordered just refund the money. She said here it is, right this time. I looked still a Grey color, not well done. I said, still not well done. She grabbed the tray and started back, I said give my husband his. Mine was brought out, still not done. I took it back and said just give me a slice of cheese and I will have a cheese sandwich, that Is what I come to a burger joint for. Finally, they brought me a slice of cheese. I was eating my cheese sandwich when the manager came out and grabbed my tray and said we will cook the burger. I said, no, you had 2 attempts. She said, only sent it back once. I said when we ordered and when you had a chance to fix it. She grabbed my tray again and said then we will give you a refund. I said no thanks, I am eating my cheese sandwich. She pushed it back and said, if you don't want a refund then forget it. An overall horrible experience. I gave it a 2 since my husband ate his, I would have given it a minus 2. Need to do better. We had never eaten at this location before, but will not be back, may never eat at any locations after this experience

Freddy's added a new "Digital Fee" of 2.75% to my order. I don't know what a Digital Fee is for since I have not seen it on any other restaurant delivery by DoorDash orders. There is no way on the company website to inquire about it either,