Freddy's Frozen Custard & SteakburgersReviews of freddysusa.com

Interrupted my show with ad, would not use, down with ads

Trussville location is bad. Went yesterday to get my usual chili cheeseburger and was told they don't do that even though I had got it numerous times and could give a bowl and fix it myself which is weird because they have Chili cheese hotdogs but whatever and my wife wanted a cheeseburger with mayo and they don't do that either and main menu sign was out and cashier had no clue what comes on a cheeseburger. My wife said the last time she went the burger was dry and hard but after a few weeks decided to give them another chance and it was actually worse..needless to say we left and went somewhere else. If you don't mind using packets to fix you burger go ahead. I'm not fixing my own at their prices

New location in Mesa,AZ Noise unreal from young kids. Placed our order, waited and waited, ones arrived after us kept receiving their meals but still not ours. FINALLY, someone came to us and said a mistake had been made and would get our order to us soon. And they did, but nothing on my burger other then cheese. Went to counter and asked for onions, pickles and mustard. Counted 10 employees and about same number of customers! Cost almost $30 and no drink. Didn’t see senior menu till after we sat down, not visible from where we placed our order. Not a good experience, Not a good first visit, not sure that we will give it another try! Thank you for listening. Betty K.

I generally stop in the local Freddie about once a week. I used to enjoy the double burger with just mustard, pickles and onions. But today I was told at the drive thru my burger and soda would be 12.00!!!! Just last week it was 8.79, still got the ticket from the order. So at this point, I have ceased to stop at Freddies ever again. I understand inflation, rising beef prices and all the made up junk places are doing to stay in business. But this was just plain gouging at the highest form. As a protest, I visited a McDonalds just down the street. Granted not the same burger…But a double cheeseburger with drink… $5.49. No more Freddies tired of being ripped off

Freddy's added a new "Digital Fee" of 2.75% to my order. I don't know what a Digital Fee is for since I have not seen it on any other restaurant delivery by DoorDash orders. There is no way on the company website to inquire about it either,

Ordered a small sundae with chocolate custard and a small vanilla cone. Waited in drive thru for quite a while and this sundae came out looking like I could drink it. I sent it back and brought another with only half a cup of custard and maybe a tablespoon of hot fudge and it was still watery. Apologies came that the machine wasn’t working correctly but paying over $11.00 for those two items was highway robbery. First and last time going to Freddys !! McDonalds or Burger King would have been a much better and much cheaper choice !!!!

Sadly, as a bus driver, trying to help out the staff of a Freddys in Corpus Christi, I called the restaurant informing them I was going to bring by a girls softball team to have dinner. I asked if that would work and could we come in 10 minutes. The person I was talking with said okay. I then asked, as the bus driver do you give the bus driver a free hamburger. The person said no. They don’t do that for bus drivers. I thanked the person and said we’re on our way. It’s sad. I understand place don’t give out free food, but it seems like a missed opportunity to do something special for a bus driver who took the time to call ahead bringing a group. I was trying to take care of the staff at the restaurant. Oh well, I suppose customer service is something else. Thank

09/12/2025 Took my kid’s to Freddy’s in great bend Kansas after we went and saw a movie..lady that took our order was rude never gave us a chance to look at the menu, after taking our order I pull up to the window to pay I handed her my credit card which she DID NOT run handed the card back handed us our drinks said can I see that card again it didn’t go through I said there is money on this card it’s my bank card and I have a lot of money in my account handed her back the card she turned her back for a couple minutes turned back around said oh there is nothing on it I said there is but hang on I have cash I handed her cash which she jerked out of my hand. In when she handed me our order she threw it into my hands didn’t say I’m sorry have a good night nothing. Very very unprofessional I myself am a shift lead in a restaurant and we don’t even treat our customers that way. This store has lost all business from me until she is either gone or dealt with accordingly.. she is very very rude and unprofessional. Her hair was hanging down on her neck and shoulders down her back did have a scrunchie in but was almost to the end of her hair and not very clean