Freddy’s Frozen Custard & Steakburgers is an American fast-casual restaurant chain based in Wichita, Kansas.
Freddy's Frozen Custard & Steakburgers (freddysusa.com) has 85 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Poor
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Showing 5 reviews with 3 stars · Clear filters
Martin V.
I usually get a pattymelt which are very good. I thought I would try a BBQ brisket burger yesterday. It wasn't very good. Brisket was dry and tough...my dog got some of it . Onion rings were great though
Carolyn C.
When I've eaten at 2 locations the food is good. However, I ordered delivery and it was not good at all. The bun was wrinkled and the burgers just not appetizing at all. Also, the fries were extremely cold. I am close to the location, so it should not have been that cold. I specifically requested the Freddy's sauce and Ranch. Neither one was with the order. Very disappointed with the food. A cold burger and fries are the worst. Only the root beer and the Pepsi fountain drinks helped the 3 rating. Sloppy presentation.
Hardcoretexan
1st off I love the burgers, tots and curds. the fries are so thin they get cold way too fast. 2nd the app does not work for me at all and the customer service is one of the worst i have ever used. They do not respond at all to any complaints. I complained to the manager in the store "Abigail" about my order placed through the app that got lost dispite the fact i had the order number and all i got was an apology from her and nothing from corporate. None of my orders show up nor do any special email notifications show in my app.
Michele V.
I was an little disappointed today Sunday October 20, 24 ( 9:13 pm) of Freddy's in Brookhaven PA. They was out of medium size cups so they had to charge me .30 cents for a large cup soda....why people have to pay cuz the company ran out of supplies. The hamburger meat was half way off the bun. Had to pick up the meat to put it fully on the bun ( had to do it to all the hamburger that we order. "If the workers using up all the cups then they should bring in their own washable cups so they can get a drink and not use up all the cups". The food was fresh & taste!!!!!!!!!!!
Suzanne B.
My Husband and I stopped by to grab a bite on our way home. Lafayette, Indiana location. It was around 5:45 pm Skyler, a young kid, very sloppy appearance, needed to have his hair tied back, barley see his face, his hat was pulled down pretty low. After we sat down, we noticed he was making the custard desserts without any gloves, then handling money and back again making food. Really?