Freddy’s Frozen Custard & Steakburgers is an American fast-casual restaurant chain based in Wichita, Kansas.
Freddy's Frozen Custard & Steakburgers (freddysusa.com) has 85 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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85 approved reviews, newest moderated first
Chiquetta B.
What a great place to dine for food. These team members need a Huge Thank You for making my experience 👍 Great! Friendly, well prepared team members each visit at Drive Thru inspire me to return for more.
Jamie W.
Amanda was amazing! Thanks for making our experience great.
Sam A.
Hanna is an amazing worker!
Jim C.
Freddy’s, Machesney Park, IL. The food was good and hot. The soft drinks cold and well carbonated.
Gannon H.
don’t order delivery through the freddy’s app. its super unreliable, i’ve probably received all the items that i ordered 2-3 times out of 10. and they don’t give you any way to report that you didn’t get an item. usually it’s a drink but this time it was my $7 ice cream and the fry sauce!! i call the # the store has on google, and it’s not actually the store just some rude lady!! so overall very poor experience today. annoying that i have to go into the store tomorrow after i paid $35.
Sherry P.
I am so glad they got tater tots! I dislike the tiny fries and these tots are delicious. The burger was also delicious. I will probably come back more often now!
Carolyn C.
When I've eaten at 2 locations the food is good. However, I ordered delivery and it was not good at all. The bun was wrinkled and the burgers just not appetizing at all. Also, the fries were extremely cold. I am close to the location, so it should not have been that cold. I specifically requested the Freddy's sauce and Ranch. Neither one was with the order. Very disappointed with the food. A cold burger and fries are the worst. Only the root beer and the Pepsi fountain drinks helped the 3 rating. Sloppy presentation.
Hardcoretexan
1st off I love the burgers, tots and curds. the fries are so thin they get cold way too fast. 2nd the app does not work for me at all and the customer service is one of the worst i have ever used. They do not respond at all to any complaints. I complained to the manager in the store "Abigail" about my order placed through the app that got lost dispite the fact i had the order number and all i got was an apology from her and nothing from corporate. None of my orders show up nor do any special email notifications show in my app.