Freddy's Frozen Custard & SteakburgersReviews of freddysusa.com

Ordered a small sundae with chocolate custard and a small vanilla cone. Waited in drive thru for quite a while and this sundae came out looking like I could drink it. I sent it back and brought another with only half a cup of custard and maybe a tablespoon of hot fudge and it was still watery. Apologies came that the machine wasn’t working correctly but paying over $11.00 for those two items was highway robbery. First and last time going to Freddys !! McDonalds or Burger King would have been a much better and much cheaper choice !!!!

Sadly, as a bus driver, trying to help out the staff of a Freddys in Corpus Christi, I called the restaurant informing them I was going to bring by a girls softball team to have dinner. I asked if that would work and could we come in 10 minutes. The person I was talking with said okay. I then asked, as the bus driver do you give the bus driver a free hamburger. The person said no. They don’t do that for bus drivers. I thanked the person and said we’re on our way. It’s sad. I understand place don’t give out free food, but it seems like a missed opportunity to do something special for a bus driver who took the time to call ahead bringing a group. I was trying to take care of the staff at the restaurant. Oh well, I suppose customer service is something else. Thank

Good costumer service

The food was amazing, tried this taco burger thing, would DEFINITELY try again

The customer service at this place is atrocious! I used their garbage app to gain points/rewards and upon redeeming the points for a "FREE" item - I was still charged for it. After submitting a complaint, I was told that I got what I redeemed and that they cannot do anything for me. You could have given me my money back? Or an ACTUAL FREE ITEM?! The absolute lack of customer service or understanding of the situation is abhorrent! I wouldn't eat here again even if I was starving to death. May this place rot!

This restaurants steakburgers and turtle sundaes are amazing!!!

09/12/2025 Took my kid’s to Freddy’s in great bend Kansas after we went and saw a movie..lady that took our order was rude never gave us a chance to look at the menu, after taking our order I pull up to the window to pay I handed her my credit card which she DID NOT run handed the card back handed us our drinks said can I see that card again it didn’t go through I said there is money on this card it’s my bank card and I have a lot of money in my account handed her back the card she turned her back for a couple minutes turned back around said oh there is nothing on it I said there is but hang on I have cash I handed her cash which she jerked out of my hand. In when she handed me our order she threw it into my hands didn’t say I’m sorry have a good night nothing. Very very unprofessional I myself am a shift lead in a restaurant and we don’t even treat our customers that way. This store has lost all business from me until she is either gone or dealt with accordingly.. she is very very rude and unprofessional. Her hair was hanging down on her neck and shoulders down her back did have a scrunchie in but was almost to the end of her hair and not very clean

Fries are too tiny to cook ahead of time. They were cold and nasty. Small like steak and shake fries. Burger had too much mustard and the meat was kind of soggy, like it was boiled instead of fried. Asked for unsweetened tea and they gave me sweet tea 🤮. I wont be going back