Frasier SterlingReviews of frasiersterling.com

I ordered a necklace that still hadn’t shipped over six weeks after ordering. I had reached out to customer service multiple times who kept assuring me that it would be shipping soon and telling me about their production delays due to covid and such. They kept offering me gift cards each time, I tried to order a sweater with it and although it’s not considered a “custom piece” and said would process within 48 hours, it still had not shipped for over two weeks at which point I asked them to cancel and refund both of my orders. My first order was just a letter necklace, I didn’t realize that was custom either lol. The necklace is just as they sell it, you just select the letter on it. They don’t have these made already with the different letters? Such an annoyance and big waste of time. Not sure what is going on but they don’t seem like they’re capable of selling and getting any product to anyone right now. Only reason I’m giving them two stars is bc their customer service was still quite responsive and I appreciate that, especially in this mess of a situation with them.

I ordered a necklace on June 3rd and as of today, August 3rd, I still do not have the necklace nor have I received a tracking number. I was told after 4 weeks, which is the max waiting period stated on their confirmation email, that "due to global supply chain issues" it still hadn't shipped. On July 14th I emailed again and was told that my order was NEXT TO SHIP from their warehouse. On July 22nd, still nothing, so I emailed again and was given a new excuse, this time "the employees had covid the last two weeks", so not a single person "was available to pack the orders" - which I think is just that - an excuse. During all this email communication, I was first offered a $25 gift card, then a $50 gift card - neither of which I used. It's been exactly two months, and I could not be more annoyed that I have no updates on the order whatsoever. The response team is very kind, but also make it clear they don't care about how long I've had to wait and they have given me zero indication of when the order will ship, which makes no sense to me. Whether I ever receive the necklace I ordered two months ago or not, it will absolutely never be ordering from there again.

Ordered a $66 necklace for my daughters birthday over 2 months ago and still haven’t seen it.

I’m starting to think this company is scamming people. I ordered June 3. I messaged them on when I could expect a shipping notice a few weeks after I ordered, and they told me beginning of July I should receive the product. Still nothing.

My experience was extremely positive, beautiful freebies, and relatively fast shipping considering supply chain issues still stemming from COVID and increases in shipping due to gasoline prices. Love the items I bought, I wear them daily!

I’ve been waiting for over six weeks to receive an item and they just respond by giving future credits for future purchases. I don’t want future credits - I want the item I paid for already or a refund. Don’t bother. You’ll never get your item. Total scam.

The jewlery is both lovely and unique. I bought earrings, rings and necklaces, and I am happy with all of them. The customer service is great. No problem if an item is broken or not to your liking. They will replace it. I am happy to recommend this company.

Ordered a customized necklace over a month ago and I messaged them through IG they told me it was custom order and it can take up 4 weeks. On 5 weeks now and messaged them again and they state they have supply chain issues and that became a problem the last few weeks mind you the communication was a week a part. Now its 2 different stories. They offered me gift card $ 25.