Frasier SterlingReviews of frasiersterling.com

I love the jewelry I received! It came in the time frame it said it would and I love the quality! I haven’t worn my earrings yet but I love them just as much as my necklace.

I bought an initial necklace and received a free cherry ring as a gift, very speedy delivery and very quaint and cute packaging along with some stickers :)

The customer service was ok, shipping did take a month but it was custom so I understood until I got the jewelry 66$ for some plastic pearls from Michaels on a string that is not strong at all. I can get a fresh water real pearl necklace for that much. Also I was hoping for the colorful lettering but I got one pink letter and two gold (my name is 3 letters) it’s still cute but looks super awkward.

I have ordered from them multiple times previously and have been happy with the items I have received. However, if you live on the east coast don’t even bother ordering from them. Almost every single order has taken a month to get to me and the one I am currently waiting for is taking over a month now! Yes the jewelry is cute, but when a company says the order will be processed/delivered in a certain number of weeks then they should deliver as promised. I told myself this was the last order I would place with them if the shipping took this long, and here we are. Customer service is not good with handling these problems, they don’t give you any real answers, just a reply like: “I do see that you ordered custom jewels which per the FAQs on our site take about 30 business days as they are hand made special for you!“. I am aware of that, it has been 30 days+, I am asking for an UPDATE not an automated response. I have spent 300+ on their jewelry, you think they would care a little bit more but they do not care at all. This is just a shame and a loss for them not me, and after reading multiple reviews they have lost so many valuable customers due to their poor customer service. Ordering with them is a gamble, you may have a great experience or a complete hassle.

Delivery was a bit long but covid and transatlantic shipping didn’t help. Other than that I’m sooooo happy with my new earrings: they’re perfect, light weight, not too small not too big. I’m in love

Frasier sterling has beautiful jewelry. I wish the prices were a bit cheaper for plated jewelry. But like I said everything on their website is beautiful and I want everything. The order took over a week to be delivered but I was aware of it before I placed the order.

One of the cutest jewelry companies!!! I love all the jewelry I have gotten from there and all great quality pieces.

Girls don’t fall for the cute pictures on Instagram!! For what I paid I was expecting my jewellery to be much higher quality! The heart ring I got feels really cheap and plastic-like. The necklaces look like toys and I could have literally made it myself! The “lucky”necklace I got had a spelling mistake and it said “luoky” instead. I’ve emailed them to try and get a refund but they have not replied and it took ages to get to the uk. On top of that I had to pay a £47 custom tax fee which they did not state clearly on their website! I feel like I’ve wasted money!! Honestly save your money girls and spend it on a small jewellery business instead! Like I’d rather spend money on jewellery that I know is handmade with love and effort than what I got. Honestly not worth it.