Frasier Sterling is a celeb-loved jewelry, accessories and fashion brand
Frasier Sterling (frasiersterling.com) has 194 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Bella
No word on shipping almost a month after ordering. Tried to talk to the customer service to see if I could cancel and was only met with automated responses until I criticized their customer service when I was sent a extremely rude message. Don’t waste your time or money on this place they don’t deserve any of it.
kailynn P.
Reading the reviews now I definitely would’ve expected to never see my package, but I got it 4 days earlier than expected! DHL said by December 1 and Frazier Sterling Dec 5, I think they’re behind on their online tracking on their site but it’s more helpful to have the other tracking. I really love my pieces (1 gift, 2 free gifts). I wear my necklace everyday with no issue and my best friend wears her bracelet with no issue as well. The gift is for my sister so I have no review yet but the packaging is really nice!!
Kate S.
Shipped fast and provided a discount. I even got free earrings with my order. Thanks FS!
Samantha B.
I ordered a custom piece and another item back in August with no urgency as to when I received them. I contacted customer service in the beginning of October (because it was past thr 4-5 week wait) and they provided an update with tracking info within a few hours. Despite the long wait, the quality of the items surpassed my expectations, honestly. They're well made and look exactly as what's posted on the website. Will make purchases from them again.
Allie E.
I’ve ordered from them twice now and I’ve loved it! Super cute products
DS
Do not order anything from this company. They will give you a false shipping timeframe and you will not receive your items. It’s been over 5 weeks and their only response is to blame it on Covid supply chain. Enough is enough.
CTJ
Ordered my items in July, it is now pushing mid September and I have been given the run around. I was given 3 (now 4) different timeframes on the delivery. I have ordered from other small businesses that have been experiencing delays from covid, but customer service has been transparent and communicated throughout the entire ordeal… NOT THIS ONE. This is borderline a SCAM! I already had an escalated issue and I get an automated “Hey Angel” response. I should have known NOT TO ORDER from this website from all the reviews— more accurate reviews can be found on the BBB website.
KK
Damn wish I'd gone through Trustpilot before placing my order on Aug 10th.... reading these reviews it all makes sense now. It's now almost a month on and still nothing from them. I'd ordered a necklace for my friend's birthday having already anticipated it wouldn't arrive on time but I didn't expect it would take this long.... I only ordered a necklace with 4 letters on it lol... and god knows how long it will take to ship to the UK. At this point I'm sure I will never see it irl. Already emailed them and asked for a refund but if they won't give me one I'll try to dispute it on PayPal. Now I have to look for another late birthday gift for my friend ...... yikes
