Frasier SterlingReviews of frasiersterling.com

UPDATED: My order did eventually arrive after 4 weeks. I'm changing the rating to 3 stars because (a) the experience could have been so much better and (b) the product looks great on the website but is only okay in person. ORIGINAL FROM TWO WEEKS AGO: Do not buy from this website. Listen to all the other 1-star reviews. I placed an order three weeks ago. The necklace is still not shipped even though the order confirmation email stated 3-5 days for shipping. After contacting customer service multiple times, I finally received a reply. They said it will take them another 1-2 weeks to figure out shipping for a total of at least 5 weeks to process the order. The item has since become sold out on their website. I do not anticipate receiving the item based on what the previous reviewers have experienced.

The customer service was ok, shipping did take a month but it was custom so I understood until I got the jewelry 66$ for some plastic pearls from Michaels on a string that is not strong at all. I can get a fresh water real pearl necklace for that much. Also I was hoping for the colorful lettering but I got one pink letter and two gold (my name is 3 letters) it’s still cute but looks super awkward.

I've had both good and bad experiences with Frasier Sterling. The quality is inconsistent; however, most of my pieces have been higher quality than other equally priced jewelry retailers I've purchased from. I love that their lobster clasp is really large and easy to use. I purchased lobster clasp extenders for other non-Frasier necklaces. I also love that they have frequent sales or discount codes on non-sale items. One of my bad experiences was that a double strand necklace I bought on sale broke after a couple of uses. Since sale items are final, I tried my best to fix it with a chain extender, but I find it odd that this necklace didn't even last a whole year without breaking. My other negative experience is that I never received a shipping confirmation email for my Frasier fine jewelry piece. I understand that production on fine jewelry items take longer but I never got any update aside from the shipping email for the free ring that came with it. Even on my account, the status is "unfulfilled." Overall, I'd purchase from them again but probably stay away from their fine jewelry line.

The package does take time to arrive, but not MONTHS like some reviews say. I contacted customer service and they need serious help in that department… I found that Instagram is the best method of communicating with them. The quality is cheap but pretty standard for the prices. Ordered four pieces and bc one “custom” item took so much time, three items arrived before and we got a refund for the “custom”. Pretty sure its an aliexpress scam. Won’t be buying from them again, but, they’re not as bad as some say.

Quite poor quality jewelry but very cute design. They are great to wear for fun but does not last very long. Mine started rusting and faded after 3 months use. Overall, recommended but don't expect too much.