Frasier SterlingReviews of frasiersterling.com

Awful quality for the expensive price. One of the rings I ordered arrived tarnished before I could even wear it. For the price I would expect high quality gold plated jewelry, not copper tarnished trash. I believe this business is a scam.

Delivery took way too long, the ring size selection is poor, this expensive necklace is mostly plastic and broke upon first use. The earrings I bought look good but I have not used them yet, so we'll see. All in all this company gives mostly H&M quality at 5-6 times the price. I'm not angry just disappointed.

I ordered a necklace that still hadn’t shipped over six weeks after ordering. I had reached out to customer service multiple times who kept assuring me that it would be shipping soon and telling me about their production delays due to covid and such. They kept offering me gift cards each time, I tried to order a sweater with it and although it’s not considered a “custom piece” and said would process within 48 hours, it still had not shipped for over two weeks at which point I asked them to cancel and refund both of my orders. My first order was just a letter necklace, I didn’t realize that was custom either lol. The necklace is just as they sell it, you just select the letter on it. They don’t have these made already with the different letters? Such an annoyance and big waste of time. Not sure what is going on but they don’t seem like they’re capable of selling and getting any product to anyone right now. Only reason I’m giving them two stars is bc their customer service was still quite responsive and I appreciate that, especially in this mess of a situation with them.

I ordered the personalised necklace from them which is beautiful however has broke before I have even worn it, suggesting that the quality is poorly made I also live in the UK so it is too much of a fuss to return so I am now stuck with broken necklace which wasn’t cheap.

I have ordered from them multiple times previously and have been happy with the items I have received. However, if you live on the east coast don’t even bother ordering from them. Almost every single order has taken a month to get to me and the one I am currently waiting for is taking over a month now! Yes the jewelry is cute, but when a company says the order will be processed/delivered in a certain number of weeks then they should deliver as promised. I told myself this was the last order I would place with them if the shipping took this long, and here we are. Customer service is not good with handling these problems, they don’t give you any real answers, just a reply like: “I do see that you ordered custom jewels which per the FAQs on our site take about 30 business days as they are hand made special for you!“. I am aware of that, it has been 30 days+, I am asking for an UPDATE not an automated response. I have spent 300+ on their jewelry, you think they would care a little bit more but they do not care at all. This is just a shame and a loss for them not me, and after reading multiple reviews they have lost so many valuable customers due to their poor customer service. Ordering with them is a gamble, you may have a great experience or a complete hassle.

I bought the mushroom gold ring for my birthday and it tarnished and turned my finger green within 2 days. Very upsetting because the ring itself is so cute but it just didn’t last very long for the amount of money you pay. Very disappointed in the investment

Super cute jewelry, but it tarnished so fast and my earring hoops no longer close. Disappointed because of the price to say the least.

I have had terrible experiences with delivery, order fulfillment and customer service. However, it must be stated that the jewelry design from Frasier sterling is absolutely beautiful but I am astonished in how low quality the materials they use are! They tarnish incredibly fast and are so cheap and flimsy, it's Instagram jewelry only! I have bought from brands that charge 30% of the price with identical designs and the quality is so so much better. Shocking they charge such high prices for such atrocious quality, Claire's stuff keeps better, shame because the designs are so beautiful. Not to mention their terrible organization and customer service.