Frasier Sterling is a celeb-loved jewelry, accessories and fashion brand
Frasier Sterling (frasiersterling.com) has 194 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Sad G.
Buyer beware!!! My custom order was 3 weeks late ( 8 weeks in total ) so I choose to cancel it. They ran sales the whole time - how are you running sales + trying to get more orders when you can’t catch up on the ones you’ve received? Bad business practices. They also erased my comments on Instagram + tiktok asking for help when they ignored my emails.
Katelyn G.
Delivery took way too long, the ring size selection is poor, this expensive necklace is mostly plastic and broke upon first use. The earrings I bought look good but I have not used them yet, so we'll see. All in all this company gives mostly H&M quality at 5-6 times the price. I'm not angry just disappointed.
Jazz S.
This company is bogus. I started ordering from them this past summer, my first order was fine, but it went downhill from that point. It takes MONTHS for them to ship out orders. And now with my most recent order, apparently shipping was discontinued for a week or two, so when I check back in a few weeks later, shipping has discontinued AGAIN- for another bogus reason. They're a terrible company.
Rachel W.
My jewelry is so cute 🥰 and I received it in a timely manner, I will definitely order with Frasier Sterling again!
Stephanie
My order is shipped for almost 3 months, Also they only sent me 5 items, I ordered 6 items! No response from them, really terrible company!
MM
I have had the same story as everyone else. I didn't find out until after I placed my order that it could take up to 4 weeks to ship out. Ok. Fine. The 4 weeks passed, and I am told that I may not get it for another 4 weeks. I asked for a refund and was refused one. I would have to wait another 10 days before I could ask for it again. However, after several emails and calling to complain the order was "coincidentally" shipped while I was on the phone. So it was just sitting there somewhere. It just took me yelling on the phone for someone to actually do something about it. I was told on the phone that all of their delays were due to COVID shut downs (two separate times in December of 2022) of their facilities, though in reading reviews this just seems to be their go-to excuse. If it is true, the fact that they haven't implemented health and safety policies to protect their staff and operations is reason enough to avoid.
Karen G.
This company is a scam. Don’t order from them no matter how cute they make it look. You won’t get it and they won’t help you. Takes 4 weeks to put a name together out of pre-made pieces and they call it “custom”. Scam. Beware.
Ellie
Ok, I feel totally scammed. I ordered a necklace for my daughter for Christmas on 12/5. Because of the FAQ’s stating that it would be like a month, I quickly emailed the company that same day to see if I would get my item in time, otherwise I planned to cancel my order. I received an email assuring me that I would receive the item before Christmas, and that would be shipped the week of the 18th. It’s now the 20th and I have yet to receive tracking information, so I reached out to the company. They stated it will not be here by Christmas, so I asked to cancel my order. They stated they will not cancel my order. This was a Christmas gift. They refuse to cancel my order, and they refuse to do anything else about it in the meantime. I am livid. Please do NOT do business with this company unless you like throwing money away and liars.
