Frank Rowe & SonOver 45 years experience in the pet grooming industry, Frank Rowe & Son is founded on providing professional products & outstanding services at incredible prices.
Frank Rowe & Son (frankroweandson.com) has 118 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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118 approved reviews, newest moderated first
Haylee C.
I thought I was ordering from Frank Rowe and Son. I would have never placed my order if I had know that I was really ordering from Petedge. I was told shipping was going to be free and I used the code but it was retail price shipping. Not even the flat rate I was used to from Frank Rowe and Son. I'm sad to see them go.
Danielle
Smooth ordering over the phone and received order fairly quickly.
Valued C.
I made a purchase that met tge criteria for free shipping but was charged for shipping.
Response from Frank Rowe & SonApr 18, 2024
Hi there, we have been processing updates to our system, and unfortunately the free shipping option didn’t work during the upgrading. WE apologize for any inconvenience this has caused and have issued you credit for the free shipping on your account. Thank you for letting us know, and thank you for choosing Frank Rowe and Son we truly value your business.
Valued C.
Website wasnt applying free shipping for my products so i had to call in and Pet Edge answered my call. The rep corrected the free shipping problem. Please fix the not applying free shipping error on your website. Im hesitant to order on line from you now.
Response from Frank Rowe & SonApr 18, 2024
Hi there, Thank you for letting us know of the issue. We were upgrading our system and unfortunately the free shipping option didn’t process. We have updated the account to reflect free shipping on your order and apologize for the inconvenience. Thank you for choosing Frank Rowe and Son we truly value your business.
Lora L.
Been buying from frank for years. Keep it going
Valued C.
Took a week to process my order. Plus they offer free shipping on orders over $99. All items ordered said to qualify for this offer. Order total before taxes was over $120 and was charged shipping anyway. I believe in honesty and will not do business again with this company’s false promises.
Response from Frank Rowe & SonMar 18, 2024
Hi there, we apologize for the inconvenience, and have refunded your shipping. We are not sure what happened, and absolutely appreciate you bringing this to our attention. We are sending this issue to our IT department. Thank you for choosing Frank Rowe and Son we appreciate your business!
Valued C.
Fast shipping
Response from Frank Rowe & SonMar 14, 2024
We appreciate the review, and happy to hear you received your items quickly. Thank you for taking the time to give us a positive review, we truly value your business at Frank Rowe and Son.
Valued C.
That the product was available.
Response from Frank Rowe & SonMar 12, 2024
Thank you for sharing your feedback, we appreciate you taking the time to do so. Thank you for choosing Frank Rowe and Son we truly value your business!