Frank Rowe & SonOver 45 years experience in the pet grooming industry, Frank Rowe & Son is founded on providing professional products & outstanding services at incredible prices.
Frank Rowe & Son (frankroweandson.com) has 118 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Showing 5 reviews with 2 stars · Clear filters
LISA P.
Two of my bottles leaked out during shipping---all over the other products in the box. Now I have to contact Pet Edge tomorrow and have the products that leaked replaced. Looked like whoever prepared the order just threw the items in the box.
Haylee C.
I thought I was ordering from Frank Rowe and Son. I would have never placed my order if I had know that I was really ordering from Petedge. I was told shipping was going to be free and I used the code but it was retail price shipping. Not even the flat rate I was used to from Frank Rowe and Son. I'm sad to see them go.
Erin
My artero thinners came broken, my stripping knife was missing and I was given two pairs of the wrong style shears. Completely inaccurate and broken order. Will not use company again.
Response from Frank Rowe & SonFeb 27, 2023
Hi Erin, I see you left another review with us, and we did try to contact you for a resolution and left a message to call us back to see what happened with your order placed online. Please contact us as soon as possible to resolve your issues @717-616-8646. Ask for Isabel.
Wendy
Order didn’t ship when promised and there was no notification of the change. The website is terrible. Not easy to navigate. Customer service didn’t listen to me when I asked them to correct the billing address. They deleted the wrong order with the correct billing address instead of the one I told them to delete. I still haven’t received my order. The shampoo is crucial and I’m now completely out and had to resort to store bought shampoo to get me through.
Response from Frank Rowe & SonJan 6, 2023
Hello, thank you for bringing this to our attention. We take these reviews very seriously and will have a supervisor reach out to you. We apologize for the delay in getting your items to you. Thank you for your patience while we rectify this situation and thank you for being a Frank Rowe & Son customer. We do appreciate your business.
Valued C.
I was not able to place my order through the website. It wouldn't let me check out, no worries it happens. I called the helpline and was truly disappointed by the customer service representative we spoke with to try and get things resolved, with the correct cyber Monday deals that were listed on the website. It took us 45 minutes on the phone to place what should have been a simple order and was talked to like I was dumb, and doing something wrong on my end. I have always loved Frank Rowe & Son and the customer service we have received in the past, but this experience with the PetEdge customer service team was really disappointing.
Response from Frank Rowe & SonDec 5, 2022
Hi there, we've tried to contact you several times to assist you with the issue and left you a few voicemails. We listened to your call, entirely, and understand that our rep was updating you as she was fixing issues, and to get you the correct deals. We know this did take some time as she was fixing issues on her end and that it did take some time. We apologize for the time it took her, but she was trying to make everything correct. Please call us back at (717) 616-8646. Thank you.