Frank Rowe & SonReviews of frankroweandson.com

Response from Frank Rowe & SonApr 18, 2024

Hi there, we have been processing updates to our system, and unfortunately the free shipping option didn’t work during the upgrading. WE apologize for any inconvenience this has caused and have issued you credit for the free shipping on your account. Thank you for letting us know, and thank you for choosing Frank Rowe and Son we truly value your business.

Response from Frank Rowe & SonMar 18, 2024

Hi there, we apologize for the inconvenience, and have refunded your shipping. We are not sure what happened, and absolutely appreciate you bringing this to our attention. We are sending this issue to our IT department. Thank you for choosing Frank Rowe and Son we appreciate your business!

Response from Frank Rowe & SonDec 4, 2023

We apologize for the damaged product and reviewed your order. Our support staff has created a replacement for the damaged shampoo, this is currently processing for shipment and you should receive tracking information once this ships. We have attempted to contact you to let you know this, and we apologize for any inconvenience this caused. If you have any further questions please don't hesitate to reach out. Thank you for choosing Frank Rowe and Son for your grooming needs, we truly value your business!

Response from Frank Rowe & SonOct 27, 2023

Thank you so much for providing feedback on your experience, we apologize for the missing product and have sent a replacement blade lock to you. You should receive this within 7-10 business days. If you have any further questions you can always reach out to us at 800-738-3343. Thank you for choosing Frank Rowe and Son, we truly value your business!

Response from Frank Rowe & SonSep 27, 2023

Hi there, we are very sorry the blade was not included, but no worries it's on its way now :). Thank you for bringing this to our attention, and again we are sorry for the inconvenience. Thank you for choosing Frank Rowe and Son we truly value your business!

Response from Frank Rowe & SonJul 31, 2023

We apologize for the slow shipping. We did see the order was placed on the 19th 1 item was on backorder, so the order didn't get put on the truck until the 21st. We are sorry for any inconvenience this caused, and we appreciate knowing where we fell short on your expectations. Thank you for choosing Frank Rowe and Son we truly value your business!

Response from Frank Rowe & SonMay 16, 2023

Hi there, 98% of your order shipped directly out of the Frank Rowe and Son warehouse in Pennsylvania. We do apologize that your tub chokers were on backorder, and unfortunately had to ship at a later date however, that was noted when you placed your online order. Again, we apologize for any inconveniences caused, and appreciate you taking the time to give us feedback. Thank you for choosing Frank Rowe and Son we truly appreciate your business!