Frank Rowe & SonReviews of frankroweandson.com

Response from Frank Rowe & SonJan 17, 2024

Hi there, we do understand your frustration and do have a claim in with USPS. Unfortunately, in Illinois we had highways shut down, and carriers not able to be on the roads due to extreme weather conditions. We are starting to come out of this storm that is -34 degrees, with 50mph winds, and 13 inches of snow. None of our carriers were able to pick up our shipments hence this delay. The USPS has committed to us to have the investigation completed tomorrow, and if not, we will send you a replacement order. We apologize for this inconvenience. and truly understand the frustration. Thank you for choosing Frank Rowe and Son we do appreciate your business!

Response from Frank Rowe & SonDec 12, 2023

Hi there, we will pass your review on to our sharpeners, and let them know of your disappointment. You will hear from Jenny or Jason soon. Thank you for choosing Frank Rowe and Son we appreciate your business!

Response from Frank Rowe & SonJun 28, 2023

Hi there, we are so glad we were able to speak with you regarding your experience, and we aren't the same PetEdge we bought PetEdge in 2019 and are now Boss PetEdge. We do understand your frustration with the situation however, we were happy to hear that Chessa was able to resolve the issues for you and get you a discount code for your next order. Thank you for choosing Frank Rowe and Son as we truly value your business!

Response from Frank Rowe & SonMar 30, 2023

Hello Joan. We appreciate you taking the time to leave us your feedback. We understand that change can be difficult and we love and appreciate the customer base that Frank and Dan have left to us. Unfortunately, with the way our world is now things are ever changing! We reviewed your phone call with our rep and we didn't hear a lack of product knowledge on the phone but rather a lack of customer familiarity. It looks as if you have not ordered from us in some time and hopefully in the future you will give us a chance and we can build the same relationship that you felt you had with the previous owners. We truly appreciate your business. Thank you for choosing Frank Rowe and Son for your grooming needs ❤️

Response from Frank Rowe & SonFeb 7, 2023

Hi, Vicky. I'm sorry that you didn't see our response, we did receive your email, and the picture you sent us that we requested via email as well. In our final email on the same day, we did let you know we were sending out a replacement to you. We sent the email to your AOL account. Please call us if you have any issues with the replacement we have sent. Thank you for being a Frank Rowe & Son customer, we appreciate your business!

Response from Frank Rowe & SonJan 5, 2023

Thank you for bringing this to our attention. We see that you have received all the items that are in stock. Please feel free to call us with any issues you have with your shipment. We will also have a representative reach out to you to correct any issues. Thank you for helping us better serve our customers!