Frank Rowe & SonOver 45 years experience in the pet grooming industry, Frank Rowe & Son is founded on providing professional products & outstanding services at incredible prices.
Frank Rowe & Son (frankroweandson.com) has 118 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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118 approved reviews, newest moderated first
Ann C.
I placed an order yesterday and I wanted to ask an associate a question. I was able to reach someone and she was able to answer my questions. The items were sent out promptly. The items were well priced and they were exactly what I was looking for.
Response from Frank Rowe & SonJan 19, 2023
Thank you for taking time to leave such a great review!! We appreciate your kind words and will pass them along!! Thank you for choosing Frank Rowe and Son!!
MINDY S.
Good customer service , though I was supposed to receive call back and did not- not great on that end- made me “work” to make purchase.
Response from Frank Rowe & SonJan 19, 2023
We want great customer service, and sorry that we did not meet your expectations. We do see that Esperanza did contact you about shipping, but we are going to have a customer service lead reach out to ensure that everything is as it should be. We appreciate you taking the time to review us and let us know where we need to improve. Thank you for choosing Frank Rowe & Son as we truly value your business!
Valued C.
the prices were great compared to some other grooming stores.The shipping was very fast and all back ordered items came a month before they were supposed to which was super helpful .
Response from Frank Rowe & SonJan 10, 2023
Woo Hoo thanks so much for taking the time to give us a great review, we ♥ it! Thank you for being a Frank Rowe & Son Customer, we truly appreciate your business!! Happy Grooming :)
Wendy
Order didn’t ship when promised and there was no notification of the change. The website is terrible. Not easy to navigate. Customer service didn’t listen to me when I asked them to correct the billing address. They deleted the wrong order with the correct billing address instead of the one I told them to delete. I still haven’t received my order. The shampoo is crucial and I’m now completely out and had to resort to store bought shampoo to get me through.
Response from Frank Rowe & SonJan 6, 2023
Hello, thank you for bringing this to our attention. We take these reviews very seriously and will have a supervisor reach out to you. We apologize for the delay in getting your items to you. Thank you for your patience while we rectify this situation and thank you for being a Frank Rowe & Son customer. We do appreciate your business.
Renee P.
I love that I can call and ask questions about products and get helpful information. Customer Service and the Service Department are the best.
Response from Frank Rowe & SonJan 5, 2023
Thank you for taking time to leave such a lovely review. We will pass this on to the Customer Service and Service Department teams! Thank you for being a Frank Rowe and Son customer.
Valued C.
Very easy and quick service. I had to order a new clipper because my original clippers getting repaired and they sent out my clipper within the next day and got it that day in the afternoon
Response from Frank Rowe & SonJan 5, 2023
We ♥ hearing this!! Thank you so much for giving us a great review we really appreciate it! Thank you for being a Frank Rowe & Son customer, we value your business!
Valued C.
Very slow shipment, no updates on my order
Response from Frank Rowe & SonJan 5, 2023
Thank you for bringing this to our attention. We see that you have received all the items that are in stock. Please feel free to call us with any issues you have with your shipment. We will also have a representative reach out to you to correct any issues. Thank you for helping us better serve our customers!
Judy Y.
Great service exceptional delivery time
Response from Frank Rowe & SonDec 29, 2022
YES! WE ♥ hearing this. Thank you for taking the time to review us!! Thank you for being a Frank Rowe & Son customer, we truly appreciate your business!